Client Relationship Executive
Full time
at MTBC
in
Pakistan
Posted on May 8, 2024
Job details
RESPONSIBILITIES:
- Building and maintaining relationships with clients and key personnel within practices.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Responding to the client queries and provide them with adequate technical and domain training of theApplications.
- Letting customers know about other products the company offers.
- Achieving client relationship targets and KPI’s as set by the Head of Department.
- Working closely with Account Managers and other departments.
- Escalating and resolving areas of concern raised by clients.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Alerting the sales team to opportunities for further sales within key clients.
- Carrying out client satisfaction surveys and reviews.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
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