Technical Support Engineer (1242)
Job details
RAD is a global leader for telecom access solutions. for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. RAD co-innovates networking solutions with customers, offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights at a glance. Why choose RAD? Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. We value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment. Our commitment to professional development means we are focused on helping our team members continuously learn and grow in their careers. We are Hiring a Professional Global Services Engineer to join RAD’s technical support team in India. Responsibilities
- Be actively involved in post-sales and pre-sales solution support activities
- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
- Perform testing and troubleshooting techniques to identify and resolve technical issues
- Perform root cause analysis of issues
- Prepare technical documentation for customers
- Provide status and resolution communication to internal and external stakeholders
- Contribute to the knowledge base of the team
- 2-3 years of relevant work experience.
- Engineering degree (BE/BTech) – a must.
- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
- Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
- Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
- Working experience with testers like VeEX, JDSU, Spirent.
- Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
- Proven presentation skills and experience working with external customers.
- Excellent written and verbal communications skills to handle global customers.
- Problem solver, self-starter, performs well under pressure.
- Ability to travel (locally or abroad) to support customers.
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