IT Support- Voice (Fresher)
Full time
at Tech Mahindra
in
Online
Posted on May 8, 2024
Job details
Job Details: Job Role: Service Desk Shift Timings: Rotational Shift Working Days: Rotational off Work Type: IT Support role (voice) Salary Package: 2.4 lpa Role: Full time Work From Office Mandatory Locations Available: Pune, Noida and Hyderabad Key Responsibilities:
- end-user questions via phone and email on all IT supported applications
- first-line investigation and diagnosis
- logging and ownership including routing/assigning/escalating in between teams
- an issue and search the relevant information through tools provided
- basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
- Account Management
- ticket during its lifecycle.
- customer and user satisfaction surveys / call-backs as agreed
- personal and Common Mailbox.
- with internal/stakeholder/customer via e-mail/tool.
- remote assistance on software/application issues via the tool provided
- KB/KEBD for solutions.
- reporting on self-workload.
- to SLAs and compliance.
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