Senior/ Lead Engineer-IP/PTN (TAC)

Responsibilities

• Interact with Tejas Level-1 Support and field Engg.(Level-2 support ) for providing assistance on reported issue.
• Debug/analyze and if required try to reproduce field issue in Tejas lab with customer database and interact with Product Verification (PV)/ Research and Development (R&D) team to analyze the issue further.
• Track the Field Bugs/Enhancements with PLM (Product Line Managers)
• Provide mentoring and specific knowledge transfer to other members of the TAC team
• Raise/follow up the issue with design following sufficient debugging/analysis of the issue as required
• Document the troubleshooting steps and provide regular training to field teams
• Provides guidance and promotes teamwork.
• Prioritizes own work in line with the team objectives
• Ensure that response and resolution time lines are met for field issues, as per committed SLA to customer
• Involving in field scenario test cases with PV team

• Around 9-13 years of experience with BE/B.Tech/M.Tech Degree (ECE/IT/CSE/Communication System/ Comm.& networks/ Telecom Sys.)
• Deep working knowledge of Layer2/ Layer3 standards protocols & technologies (.1q, QinQ, xSTP, ERPS, SATOP/CEM, MPLS-TP, OSPF, BGP, VRRP, RSVP, IP-MPLS, DHCP, QoS, IGMP, VRF, ACL etc.)
• Experience in handling and troubleshooting issues found in IP and Packet transport networks(PTN). Strong communication and customer handling skills.
• Ability to debug/analyze/categorize and troubleshoot telco issues efficiently and effectively.
• Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
• Passion for achieving excellence in process, product quality and reliability
• Must have Linux Knowledge
• Knowledge in Optical (SDH/SONET), DWDM/OTN,GPON, NMS/EMS be an added advantage.