Key Account Manager
Job details
About the Company:: Delhivery is India’s leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. Role: SME Key Account Manager Position : Associate/Sr.Associate Location - Goa Responsibilities: -Responsible for achieving revenue and volume growth targets for assigned accounts - Ensure Collectibles and Outstanding is within the agreed Credit Period - Develop and record business understanding of clients on CRM - Cross-Sell various VAS (Value Added Services) offered by Delhivery - Whatsapp NDR verification - Communication Module - Identification & execution of growth levers for volume and revenue growth - Managing Commercial expectations of clients within agreed margin guardrails - Operational levers like reducing RTO, ensuring high SLA - Establish Founder/Co-Founder level connections across the client portfolio - Identify reasons for any downtrend and record the next steps on CRM for execution - Cross-Sell Delhivery’s Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border Key Skills - 1-2+ yrs previous experience in SME Account Management or Inside Sales -Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas -Good communication skills - English & Hindi -Data-oriented and Systematic approach - Good to have -Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho - Previous experience in logistics
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