Technical Support Administrator - Southern Suburbs (Cape)
Job details
Motorvaps is an underwriting Manager registered with Mutual and Federal Risk Financing Limited to provide underwriting, administration and claims services on Motor Warranty and various value added products sold by approved intermediaries such as motor dealers, insurance brokers, contact centres and financial institutions.
Our insurance policies are underwritten by Mutual and Federal Risk Financing Limited. Mutual and Federal are the oldest short term insurer in South Africa with a history that dates back more than 180 years. Mutual and Federal are part of the Old Mutual plc group listed on the JSE and LSE. Also included in the Old Mutual Group plc are Nedbank, Motor Finance Company (MFC) and Old Mutual, to name a few.
Motorvaps also administer Service and Maintenance plans, Body Maintenance, Interior Maintenance, Car Cosmetic Plans and Roadside Assistance.Description
We are searching for a Technical Support Administrator to provide internal and external desktop support.
ROLE REQUIREMENTS
The ideal candidate will be customer-focused, detail-oriented, efficient, reliable and has good communication skills with a passion for technology. The Job will entail software support across multiple platforms.
ROLE RESPONSIBILITIES
All functions and duties related to the position include, but are not limited to the following: -
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and resolving queries.
Configuring system changes.
Liaising with internal customers to quickly get to the root of their problem.
Providing timely and accurate feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications/updates.
Providing support to internal and external parties.
Managing multiple cases at one time with excellent knowledge of all systems.
Testing and evaluating new system and changes.
Reporting system issues/bugs found.
Carry out technical solutions where required.
Follow up with support tickets outstanding and liaising with external parties.
Requirements
QUALIFICATION AND SKILLS
Matric Certificate.
1 - 2 years of experience as in technical support or similar role.
Reliable internet connection for remote work. (if required)
Project management experience is preferred.
Good attention to detail and ability to show initiative.
Willing to work flexibly and with enthusiasm.
Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.
Previous experience with the technologies below would also be beneficial:
Office 365
Microsoft windows software and packages
Ticketing systems
Dialer experience
Parameter setup and functions
Flow mapping and design
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