Field Service Technician

Field Service Technician - WitbankFull job descriptionDate: Apr 16, 2024Location: Klipfontein, eMalahleni, ZA, 1034Req ID: 29882Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.Job Overview The position will be based at Seriti Kriel Colliery and the incumbent will report to the Supervisor Field Service.Provide technical support to the Customer as per the contractual obligations.Key Job ResponsibilitiesJob Specification (not totally inclusive)Be responsible for maintenance inspections on all Joy Machines. (Continuous Miners and Shuttle Cars);Perform Machine Performance checks;Conduct Solid head inspections on CM’s (Continuous Miners);Cover production sections when on standby;Assist with MCA`s (Machine Condition Assessments) on Continuous miners and shuttle cars;Assist with Warranty claims and Special investigations on the Customer site and at KMC;Assist with machine inspections, sign off and commissioning on mine and at KMC;Must assist Site Manager with updating/recording sub-assembly failures and changeouts(forecasting);Breakdown Support if required;Compile Monthly required Field service reports and other documentation properly recorded in Salesforce.Qualifications/RequirementsMinimum Skills and experience requiredQualified Electrician / Millwright with Grade 12/N3 qualification with at least 5 years’ underground experience;Flameproof and Gas Testing certificates;Driver’s license and own reliable transport;Must be computer literate (MS Word, MS Excel, MS PowerPoint);Strong maintenance background with relevant Joy equipment knowledge;AC Shuttle car, Faceboss I /RIO II knowledge to provide technical support to the Customer is crucial;Strong interpersonal skills are essential with an ability to communicate with customers and to accept and adopt a competent, responsible attitude. Additional InformationBehavioural Competencies requiredAble to work under pressure;Effective negotiation and conflict handling skills;Good report writing skills;Must be willing to work overtime when required;Must be willing to work standby duties;Be able to obtain a valid medical certificate. Key Performance BehaviorsLeadershipContinuous LearningEffective RelationshipsCritical ThinkingService OrientationDrive for ResultsAccountability CultureAdaptabilityBusiness AcumenCoaching CultureCollaborationCommunicationCourageous AuthenticityCustomer FocusDiversityEmotional IntelligenceEmpowering OthersEssential Job FunctionsInfluenceInnovationOperational ExcellenceProblem SolvingResults DrivenSafety LeadershipTechnical / Functional SkillsZero HarmKomatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.