Customer Relationship Manager (CRM)

Job description Job Summary: As a Customer Relationship Manager (CRM) at Ridhira Group, you will be responsible for building and maintaining strong relationships with clients throughout the transaction process. You will serve as a trusted advisor, providing personalized support and guidance to clients to ensure their satisfaction and loyalty. Responsibilities: Client Engagement:

• Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
• Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
• Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.

Transaction Management:

• Facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
• Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.

Negotiation and Representation:

• Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
• Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.

Client Support and Follow-Up:

• Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
• Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.

Market Research and Analysis:

• Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
• Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.

Customer Feedback and Relationship Management:

• Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
• Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.

Qualifications:

1. Bachelor's degree in real estate, business administration, marketing, or a related field (preferred).
2. Real estate license or certification required.
3. Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.
4. Strong communication, interpersonal, and negotiation skills.
5. Knowledge of real estate laws, regulations, and procedures.
6. Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
7. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
8. Excellent organizational skills and attention to detail.

Working Conditions:

• Regular office hours with occasional evening or weekend work required to accommodate client schedules and property showings.
• Travel may be necessary to attend property viewings, client meetings, and industry events.

Conclusion: As a Customer Relationship Manager in the real estate industry, you will play a vital role in ensuring client satisfaction, fostering loyalty, and driving business growth through personalized service and strategic support. Your dedication to building strong relationships and delivering exceptional service will contribute to the success and reputation of [Real Estate Company Name].