Order Processing Specialist
Job details
Paleovalley & Wild Pastures are revolutionising health for both customers and the planet. They offer high-quality, sustainably sourced products through our e-commerce platforms. Paleovalley provides customers with premium ingredients, and Wild Pastures collaborates with family farmers to supply grass-fed and pasture-raised meats at unbeatable prices. The two companies have seen rapid annual growth (60% to 100%) and aim to extend this momentum to maximise their positive global impact. The diverse team of 85, spread across multiple U.S. states and, very soon, internationally, encompasses roles in marketing, media buying, design, operations, logistics, and more. As a family-owned business, Paleovalley strives for a work environment that's fun, challenging, and rewarding, promoting physical and mental well-being. The company culture thrives on unity, respect, and empowerment. Here are a few words from the team members: "Working at Paleovalley, I've found a mission-driven company that aligns with my values and cultivates an exceptional work environment.""Paleovalley is a company that truly cares about its employees. The atmosphere is kind and supportive.""Since day one, I've felt an incredible level of support and positivity from the team." Sounds like your dream workplace? Then keep on reading! The Order Processing Specialist will ensure that orders are processed accurately and efficiently. You will be responsible for managing orders through ShipStation, which involves tasks such as verifying addresses, adjusting shipping rates as needed, handling international orders, resolving any duplicates, and selecting the best shipping methods. In this role, you will also be in charge of assigning orders to warehouses based on available stock and keeping precise records of order details like types and quantities. More specifically, you will be responsible for: 1. Order Verification and Correction:
- Review orders in ShipStation for accuracy and completeness.
- Correct address errors by cross-referencing with Google and internal databases.
- Resolve shipping rate discrepancies and apply appropriate rates based on order specifics.
- Identify and address duplicate orders to ensure accurate processing.
- Combine orders when possible to optimise shipping efficiency.
- Assign orders to warehouses based on stock availability and shipping location.
- Ensure correct shipping methods are applied, especially for international orders.
- Optimise shipping methods to save on costs and improve delivery times.
- Post-order counts on specified days and times in designated communication channels.
- Maintain accurate records of order types (domestic, international, gift) for each warehouse.
- Generate reports detailing order statistics and shipping methods for management review.
- Collaborate with the supply chain team to identify stock shortages in specific warehouses.
- Transfer orders containing out-of-stock items to the appropriate warehouse for fulfilment.
- Ensure accurate updating of shipping locations and order assignments post-transfer.
- 💰 Earn a monthly salary of $1500 - $1750*
- 🌴 Global Work Flexibility: Work remotely from anywhere in the world.
- Completing the application form on JobRack.
- Recording a short video introduction of yourself.
- If shortlisted, completing test tasks.
- Attending video interviews to discuss your previous experience and the new role in more detail.
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