Vice President, Commodities & Listed Derivatives, Global Market Operations Center
Job details
Vice President, Commodities & Listed Derivatives, Global Market Operations Center Posting Date: 8 Apr 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Lead and manage team daily processing
- Provide hands-on management and supervision of the operations process and provide leadership, motivation and guidance to operations team.
- Work and communicate effectively with other functions e.g. Group Finance, Business Technology Support, Global Markets Front Office and Business Management and the departments within Global Markets Operations to establish best in class operations unit.
- Support the processing, margin management of Listed Derivatives, settlement of Over-The-Counter (OTC) Commodities Derivatives, Equity Derivatives (both plain vanilla and structured) and Precious Metal.
- Manage the reporting and queries to/from MAS, Group Finance, Internal and External Auditors and Group Compliance and Global Markets Front Office.
- Work and communicate effectively with the bank's counterparties, customers together with the Front Office to ensure that the team maintains professionalism and service quality as a unit.
- Other tasks as directed by Head of Derivatives Operations.
- Investigate and resolve customer complaints, and operational issues brought to the team's attention
- Proactively support and partner with Global Markets to deliver quality service that exceeds customers' expectations
- Recognized Degree in any one or a combination of these specializations
- Banking/ Finance/ Accountancy/ Computing
- Minimum 10+ years of work experience in an Operations environment within a financial institution, preferably in OTC derivatives, Listed derivatives and structured products.
- Candidates are required to be proficient in Microsoft office applications (Excel, Word).
- Preference will be given to candidates with advanced computing skills (VBA, SQL) and experience in automating processes, and handling and analyzing large and complex amount of data.
- Possess strong communication and analytical skills
- Highly driven and able to work under pressure
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Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Vice President, Commodities & Listed Derivatives, Global Market Operations Center </b> <br> <br> <br> Posting Date: 8 Apr 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.<br /> <br /> <strong>What skills will I gain?</strong> <ul> <li>Learn how to verify and measure requirements</li> <li>Understand the role of a Business Analyst</li> <li>Gain analytical, critical thinking, and decision making skills</li> <li>Understand best practice when it comes to management and customer service</li> <li>Gain an in depth knowledge of business analysis trends</li> <li>Learn business performance analysis</li> </ul> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01 :</strong> Business Analysis Essentials <ul> <li>Introduction to Business Analysis </li> <li>Business Analysis Initiation Phase </li> <li>Building the Requirement Plan </li> <li>Verifying and Measuring Requirements </li> <li>Testing Project Outcomes </li> </ul> <strong>Module 02 :</strong> Who is Business Analyst <ul> <li>What is the Business Analyst </li> <li>Role of Business Analyst</li> <li>Influence of Business Analyst </li> <li>Most Important Skills of a Business Analyst </li> <li>Trends in Business Analysis </li> </ul> <strong>Module 03 :</strong> Business Performance Analysis <ul> <li>Business Performance Analysis</li> </ul> <strong>How will I be assessed?</strong> <ul> <li>At the end of the course learners will take an online multiple choice question assessment test. 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'preferences' => null ), 'CourseTranslation' => array( 'id' => '204076', 'course_id' => '131105', 'title' => 'Retail Customer Service', 'slug' => 'part-time-retail-customer-service-training-express', 'external_link' => 'https://www.trainingexpress.org.uk/course/retail-customer-service-level-3/', 'summary' => '<strong>The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br /> <br /> You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br /> <br /> By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers' needs and customer behavior, including how to use it to your advantage to secure a sale. You’ll also have a whole set of core skills needed to fast track your career, from influencing. <ul> <li>Accredited, quality CPD training</li> <li>Instant e-certificate and hard copy dispatch by next working day</li> <li>Fully online, interactive course with audio voiceover</li> <li>Course material developed by qualified professionals</li> <li>Self-paced learning is accessible via laptop, tablet, and smartphone</li> <li>24/7 Learning assistance and tutor support</li> <li>Discounts on bulk purchases</li> </ul> <strong>Who should take the course?</strong><br /> <br /> This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for: <ul> <li>Retail Assistants</li> <li>Sales Advisors</li> <li>Sales Associates</li> <li>Store Managers</li> </ul> <strong>Learning Outcomes</strong><br /> <br /> By the end of the Retail Customer Service course, learners will be able to: <ul> <li>Fully understand the sales process and deal effectively with customers at checkout</li> <li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li> <li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li> <li>Use body language to their advantage and to deal with difficult customers</li> <li>Take advantage of trends to target customers effectively and in the best possible way</li> <li>Demonstrate excellent active listening, body language, and communication skills</li> <li>Identify and address customers’ needs, and go the extra mile to satisfy them</li> <li>Turn difficult customers around and handle complaints and bad manners effectively</li> <li>Deal with at-your-desk requests and use proper telephone etiquette</li> <li>Provide electronic customer service and understand internet etiquette rules</li> </ul> <strong>Accreditation</strong><br /> <br /> All of our courses are fully accredited. The content of the Retail Customer Service course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.<br /> <br /> <strong>Assessment</strong><br /> <br /> At the end of the Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the Retail Customer Service course itself.<br /> <br /> <strong>Course Curriculum</strong> <ul> <li>Module 1: Who We Are and What We Do</li> <li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li> <li>Module 3: Importance of Consumer Behaviour</li> <li>Module 4: Taking Trends and Targeting Customers Effectively</li> <li>Module 5: The Importance of Communicating with Customers</li> <li>Module 6: Identifying and Addressing Customer Needs</li> <li>Module 7: Generating Return Business</li> <li>Module 8: In-Person Customer Service</li> <li>Module 9: Giving Customer Service over the Phone</li> <li>Module 10: Providing Electronic Customer Service</li> <li>Module 11: Recovering Difficult Customers</li> <li>Module 12: Understanding When to Escalate</li> </ul> <br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Retailer Interaction Leader,Retail Assistants,Sales Advisors,Sales Associates,Store Managers,Retail Customer Service', 'eligibility' => '<ul> <li>This Retail Customer Service course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>Just a basic understanding of the English language is required to attend this Retail Customer Service course</li> </ul> ', 'school' => 'Training Express', 'keywords' => 'Retail Customer Service,Customer Service,retail,Retail,Retailmarketing4', 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43511743', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Vice President, Commodities & Listed Derivatives, Global Market Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Vice President, Commodities & Listed Derivatives, Global Market Operations Center </b> <br> <br> <br> Posting Date: 8 Apr 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <br> <br> <br> Lead and manage team daily processing <ul> <li> Provide hands-on management and supervision of the operations process and provide leadership, motivation and guidance to operations team. </li> <li> Work and communicate effectively with other functions e.g. Group Finance, Business Technology Support, Global Markets Front Office and Business Management and the departments within Global Markets Operations to establish best in class operations unit. </li> <li> Support the processing, margin management of Listed Derivatives, settlement of Over-The-Counter (OTC) Commodities Derivatives, Equity Derivatives (both plain vanilla and structured) and Precious Metal. </li> <li> Manage the reporting and queries to/from MAS, Group Finance, Internal and External Auditors and Group Compliance and Global Markets Front Office. </li> <li> Work and communicate effectively with the bank's counterparties, customers together with the Front Office to ensure that the team maintains professionalism and service quality as a unit. </li> <li> Other tasks as directed by Head of Derivatives Operations. </li> <li> Investigate and resolve customer complaints, and operational issues brought to the team's attention </li> <li> Proactively support and partner with Global Markets to deliver quality service that exceeds customers' expectations </li></ul> <b> Job Requirements </b> <ul> <li> Recognized Degree in any one or a combination of these specializations </li> <li> Banking/ Finance/ Accountancy/ Computing </li> <li> Minimum 10+ years of work experience in an Operations environment within a financial institution, preferably in OTC derivatives, Listed derivatives and structured products. </li> <li> Candidates are required to be proficient in Microsoft office applications (Excel, Word). </li> <li> Preference will be given to candidates with advanced computing skills (VBA, SQL) and experience in automating processes, and handling and analyzing large and complex amount of data. </li> <li> Possess strong communication and analytical skills </li> <li> Highly driven and able to work under pressure </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Hiring company
United Overseas Bank
-
Business Analysis 1TRAININGAED 183Duration: Upto 20 Hours
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Retail Customer Service Training ExpressAED 47
AED 1,028Duration: Upto 3 Hours
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