VP, Senior Service Designer, Group Design
Job details
What you'll be doing You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality-where our customers live. You will keep asking, 'what does the end-to-end user journey look like?'. You'll champion a collaborative approach to create new and improve existing processes, products, and platforms for digital and offline touchpoints across the different parts of the bank. Here's what your week might look like
- You'll work closely with UX researchers, UX designers, and business teams to rethink and define best-in-class products and services. And you'll help us communicate that to our stakeholders.
- You'll lead others to collaborate on the groundwork: qualitative and quantitative research; vision and strategy workshops; ideation and solutioning.
- You'll build a strong community of practice around service design to support upcoming and ongoing projects and initiatives.
- UX is a pretty established discipline here at DBS ( thanks to one person especially ), but we can always use help to evangelise the importance of good (service) design to level up the focus and outcomes that impact customer experience.
- You have 5 - 8 years of relevant experience.
- You have experience leading end-to-end service design projects and initiatives.
- You're a great communicator and storyteller.
- You're an eloquent public speaker and an excellent facilitator.
- You're an expert at making sense of complex information and solving wicked problems through logical and structured thinking.
- You're a strategic thinker focused on outcomes over activities.
- You're an empathic human being and a fantastic collaborator that's able to influence and motivate others around you.
- You have a UX research / design background.
- You have experience in the fintech industry.
- You have experience with training and educating low-maturity stakeholders or clients about design thinking / service design / UX design.
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