Graduate Technical Solutions Engineer (TAC)
Job details
Arista Networks is an industry leader in Cognitive Cloud Networking for mission critical data center and campus environments. Our award winning open source platforms deliver ultra low latency, high availability, automated analytics and secure network solutions. Our culture is one that is founded on our core key values which resonate across all of our employee and include respect, integrity, teamwork, innovation, passion, trust and quality.
Job Description
Arista Networks - Graduate Technical Solutions Engineer (TAC)- Shannon, Ireland
- Full-time
- EU Nationals only or those permitted to work in Ireland. Roles are based in Dublin or Shannon Ireland only and not available for remote working
- Develop a desired level of proficiency in protocols and technologies by effectively leveraging the support and resources provided.Â
- Troubleshoot and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters, via email or on the phone.Â
- Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
- Use interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Engage in documentation activities that will guide our customers to find solutions to issues with Arista products.Â
- AAA/TACACS, ACL, ARP, BGP, DHCP, 10G/100G/400G Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, VARP/VRRP, VLAN, VRF
- WiFi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), PoE, Wireless clients and drivers
- Troubleshooting tools such as IXIA, tcpdump, and Wireshark
- Basic understanding of Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus
As we are continually releasing new features and products, a high aptitude for both learning and sharing knowledge is also required. Our TAC engineers work closely with other areas of the Arista customer engineering team as well as software and hardware engineering teams — both in diagnosing problems, as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Qualifications
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred.Additional Information
All your information will be kept confidential according to EEO guidelines. This role is not available for remote work and will be based in our Shannon Office.Apply safely
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Our award winning open source platforms deliver ultra low latency, high availability, automated analytics and secure network solutions. </p><p> Our culture is one that is founded on our core key values which resonate across all of our employee and include respect, integrity, teamwork, innovation, passion, trust and quality.  </p> <h3> Job Description </h3><br><br><p> Arista Networks - Graduate Technical Solutions Engineer (TAC)</p><ul><li><p> Shannon, Ireland </p></li><li><p> Full-time </p></li><li><p> EU Nationals only or those permitted to work in Ireland. Roles are based in Dublin or Shannon Ireland only and not available for remote working </p></li></ul><p> Arista Networks is looking for graduate Technical Solutions Engineers to join our World Class support team in our EMEA TAC (Technical Assistance Center). Graduates will go through a ramp-up program which will equip them to learn networking protocols, technologies and tools. 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Hiring company
Arista Networks
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