Support Engineer
Job details
95 open jobs. Use your resume to get matched with the right job. 95 open jobs. Use your resume to get matched with the right job. Upload your resume Dublin, Ireland Information Technology Dublin, Ireland Information Technology Data Scientist / Analyst - Systematic Data Platform Hong Kong, Hong Kong Information Technology Full Stack Engineer - Portfolio Manager Tools London, United Kingdom Information Technology Information Technology Business Analyst (6 month contract) Information Technology Information Technology Full Stack Engineer - Portfolio Manager Tools New York, New York, United States of America and 2 more Information Technology Data Content Specialist - Systematic Data Platform Hong Kong, Hong Kong Information Technology Python Developer London, United Kingdom Information Technology Corporate Technology Support Engineer Information Technology Dublin, Ireland ID: REQ-20961
Job Description
The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.- Deliver high-quality support to end-users in a courteous professional manner
- Support desktop technology and applications.
- Respond to calls\tickets and manage issues until resolution even if escalated to another team
- Write technical documentation/testing/knowledge base to be able document problems and resolutions
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
- Contribute ideas to improve current technology, future deployments and decisions
- Identify and help to automate process within Infrastructure
- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Must be familiar with PC hardware\software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills
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