General Manager - Cape Town Marriott Hotel Crystal Towers
Job details
Job Number 24064417 Job Category Property Leadership Location Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management ABOUT THE ABOUT THE PROPERTY Guests get to relax at the vibrant Cape Town Marriott Hotel Crystal Towers, where modern design and world-class service awaits them. Sleek hotel rooms come with panoramic views across Cape Town as well as elegant finishing touches to enhance each guest’s stay. Several dining options are available, including fine dining at the Tower Restaurant, pastries from the hotel’s deli, a halaal certified kitchen and 24-hour room service. For relaxation, guests can retreat to the fitness facility or indulge in a treatment at the award-winning spa. The rooftop pool and bar, which boasts views across Cape Town is the place to unwind with a cooling swim or signature cocktail. Those wishing to host a business meeting or special occasion can choose from 12 versatile event spaces, as well as take advantage of the hotel’s dedicated coordinators and free WiFi throughout the hotel. Occupying a prime position in Century City Cape Town, hotel guests can access Canal Walk shopping center via the hotel’s exclusive bridge, or travel further afield and discover Cape Town’s main sights. ABOUT THE POSITION The role requires a dynamic individual with a minimum of 5 years of experience as a full service hotel general manager to join our team. The ideal candidate will possess a deep understanding of the local market dynamics, strong knowledge of group and convention markets, allowing them to make informed decisions to drive the hotel's performance. Additionally, proficiency in revenue management strategies is essential to maximise the Average Daily Rate (ADR) and overall profitability. Moreover, a comprehensive knowledge of food and beverage operations is highly desirable, as it contributes significantly to the overall guest experience and financial success of the property. Strong owner relations skills are paramount, as the candidate will be responsible for fostering positive and collaborative relationships with the property owners. JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. Preferred: • General Manager experience in limited or full-service property. • Ability and willingness to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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=> null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24064417<br><b> Job Category </b> Property Leadership <br><b> Location </b> Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> ABOUT THE ABOUT THE PROPERTY </b> </p> <p> Guests get to relax at the vibrant Cape Town Marriott Hotel Crystal Towers, where modern design and world-class service awaits them. Sleek hotel rooms come with panoramic views across Cape Town as well as elegant finishing touches to enhance each guest’s stay. Several dining options are available, including fine dining at the Tower Restaurant, pastries from the hotel’s deli, a halaal certified kitchen and 24-hour room service. For relaxation, guests can retreat to the fitness facility or indulge in a treatment at the award-winning spa. The rooftop pool and bar, which boasts views across Cape Town is the place to unwind with a cooling swim or signature cocktail. Those wishing to host a business meeting or special occasion can choose from 12 versatile event spaces, as well as take advantage of the hotel’s dedicated coordinators and free WiFi throughout the hotel. Occupying a prime position in Century City Cape Town, hotel guests can access Canal Walk shopping center via the hotel’s exclusive bridge, or travel further afield and discover Cape Town’s main sights. </p> <p><b> ABOUT THE POSITION </b> </p> <p> The role requires a dynamic individual with a minimum of 5 years of experience as a full service hotel general manager to join our team. The ideal candidate will possess a deep understanding of the local market dynamics, strong knowledge of group and convention markets, allowing them to make informed decisions to drive the hotel's performance. Additionally, proficiency in revenue management strategies is essential to maximise the Average Daily Rate (ADR) and overall profitability. Moreover, a comprehensive knowledge of food and beverage operations is highly desirable, as it contributes significantly to the overall guest experience and financial success of the property. Strong owner relations skills are paramount, as the candidate will be responsible for fostering positive and collaborative relationships with the property owners. </p> <p><b> JOB SUMMARY </b> </p> <p> Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. </p> <p> OR </p> <p>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. </p> <p><b> Preferred: </b> </p> <p>• General Manager experience in limited or full-service property. </p> <p>• Ability and willingness to work flexible hours including weekends, holidays and late nights. </p> <p>• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. </p> <p><b> JOB SPECIFIC TASKS </b> </p> <p><b> Business Strategy Development </b> </p> <p> Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. </p> <p><b> Business Strategy Execution </b> </p> <p> Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. </p> <p><b> Sales and Marketing </b> </p> <p> Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. </p> <p><b> Talent Management and Organizational Capability </b> </p> <p> Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. </p> <p><b> Brand Champion </b> </p> <p> Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. </p> <p><b> Business Information Analysis </b> </p> <p> Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. </p> <p><b> Employee and Labor Relations </b> </p> <p> Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. </p> <p><b> Revenue Management </b> </p> <p> Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. </p> <p><b> Owner Relations </b> </p> <p> Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. </p> <p><b> Customer and Public Relations Management </b> </p> <p> Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). </p> <p><b> Company/Brand Policy, Procedures, and Standards Compliance </b> </p> <p> Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. 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This course covers everything you need to know about managing a property, from property standards to tenancy management. This course will also benefit landlords who want to develop their understanding of the laws and legislation surrounding property ;<br /> <br /> In this comprehensive training program, you will learn about the fundamental practices of property management, such as viewings, negotiating selling prices and valuing a property. You will also learn what is included in a property visit and inspection. Finally, you’ll explore the skills needed to become an assistant property manager and the requirements for setting up a property management company.<br /> <br /> <strong>Why Choose This Course</strong> <ul> <li>Earn a digital Certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full tutor support on weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own ;You are taught through a combination of <ul> <li>Video lessons</li> <li>Online study materials</li> <li>Mock exams</li> <li>Multiple-choice assessment</li> <li>Assignment</li> </ul> <strong>Certificate of Achievement<br /> <br /> Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £ and PDF Certificate at £<br /> <br /> <strong>Endorsement</strong><br /> <br /> This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.<br /> <br /> To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> This Assistant Property Manager course is suitable for aspiring property managers and landlords. It is a beginner’s training course for those who are new to the industry and want to develop the skills and knowledge to fast track their career.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Property Consultant,Property Manager,Real Estate Agent', 'eligibility' => 'This Basic To Advanced UX Design course is available to all learners, of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course.', 'school' => 'Janets', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43511577', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'General Manager - Cape Town Marriott Hotel Crystal Towers', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24064417<br><b> Job Category </b> Property Leadership <br><b> Location </b> Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> ABOUT THE ABOUT THE PROPERTY </b> </p> <p> Guests get to relax at the vibrant Cape Town Marriott Hotel Crystal Towers, where modern design and world-class service awaits them. Sleek hotel rooms come with panoramic views across Cape Town as well as elegant finishing touches to enhance each guest’s stay. Several dining options are available, including fine dining at the Tower Restaurant, pastries from the hotel’s deli, a halaal certified kitchen and 24-hour room service. For relaxation, guests can retreat to the fitness facility or indulge in a treatment at the award-winning spa. The rooftop pool and bar, which boasts views across Cape Town is the place to unwind with a cooling swim or signature cocktail. Those wishing to host a business meeting or special occasion can choose from 12 versatile event spaces, as well as take advantage of the hotel’s dedicated coordinators and free WiFi throughout the hotel. Occupying a prime position in Century City Cape Town, hotel guests can access Canal Walk shopping center via the hotel’s exclusive bridge, or travel further afield and discover Cape Town’s main sights. </p> <p><b> ABOUT THE POSITION </b> </p> <p> The role requires a dynamic individual with a minimum of 5 years of experience as a full service hotel general manager to join our team. The ideal candidate will possess a deep understanding of the local market dynamics, strong knowledge of group and convention markets, allowing them to make informed decisions to drive the hotel's performance. Additionally, proficiency in revenue management strategies is essential to maximise the Average Daily Rate (ADR) and overall profitability. Moreover, a comprehensive knowledge of food and beverage operations is highly desirable, as it contributes significantly to the overall guest experience and financial success of the property. Strong owner relations skills are paramount, as the candidate will be responsible for fostering positive and collaborative relationships with the property owners. </p> <p><b> JOB SUMMARY </b> </p> <p> Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. </p> <p> OR </p> <p>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. </p> <p><b> Preferred: </b> </p> <p>• General Manager experience in limited or full-service property. </p> <p>• Ability and willingness to work flexible hours including weekends, holidays and late nights. </p> <p>• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. </p> <p><b> JOB SPECIFIC TASKS </b> </p> <p><b> Business Strategy Development </b> </p> <p> Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. </p> <p><b> Business Strategy Execution </b> </p> <p> Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. </p> <p><b> Sales and Marketing </b> </p> <p> Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. </p> <p><b> Talent Management and Organizational Capability </b> </p> <p> Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. </p> <p><b> Brand Champion </b> </p> <p> Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. </p> <p><b> Business Information Analysis </b> </p> <p> Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. </p> <p><b> Employee and Labor Relations </b> </p> <p> Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. </p> <p><b> Revenue Management </b> </p> <p> Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. </p> <p><b> Owner Relations </b> </p> <p> Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. </p> <p><b> Customer and Public Relations Management </b> </p> <p> Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). </p> <p><b> Company/Brand Policy, Procedures, and Standards Compliance </b> </p> <p> Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. 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Hiring company
Marriott International, Inc.
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E-Commerce Management Skills Alpha AcademyAED 110
AED 1,836Duration: Upto 5 Hours -
Assistant Property Manager JanetsAED 37Duration: Upto 4 Weeks
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