Home South Africa Branch Manager - Cape Town

Home South Africa Branch Manager - Cape Town

Branch Manager - Cape Town

Full time at Cummins Inc. in South Africa
Posted on May 8, 2024

Job details

Branch Manager - Cape Town in Johannesburg , South Africa

Description We are looking for a talented BRANCH MANAGER - CAPE TOWN to join our team specializing in GENERAL MANAGEMENT for our DISTRIBUTION BUSINESS SEGMENT in CAPE TOWN SOUTH AFRICA. In this role, the candidate will make an impact in the following ways: Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to recognize customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Manages the day-to-day operations at a defined location; Oversee all functions and financial metrics in a specific branch with multiple lines of business. Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees. Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch. Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch. Qualifications To be successful in this role the candidate will need the following: College, university, or equivalent degree in required Business Administration, Engineering, or related subject required. Significant relevant experience required, including managerial and budgetary experience. Manage day-to-day operations Job GENERAL MANAGEMENT Primary Location South Africa-Gauteng-Johannesburg-South Africa, Johannesburg, DBU Head Office Job Type Experienced - Exempt / Office Recruitment Job Type Exempt - Experienced PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams. #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on Management, Leadership and Business starting now. Claim $10 promo towards online courses. See all courses
See All Branch Jobs
Feedback Feedback