Service Executive
Job details
About the company: Company Overview: Wonderchef is a leading kitchen appliances and cookware brand in India, known for its innovative and stylish products that make cooking a delightful experience. We are committed to providing high-quality, durable, and user-friendly kitchenware solutions to enhance our customers' culinary experiences. Job Responsibilities: 1. Customer Support: Provide efficient and effective support to customers in the Americas and EU regions for post-sales queries. This includes addressing concerns, providing solutions, and ensuring customer satisfaction. 2. International Communication: Handle communication with customers from different cultural backgrounds and time zones, demonstrating excellent interpersonal and communication skills. 3. Technical Knowledge: Possess a good understanding of the product or service offered to troubleshoot technical issues and provide accurate information to customers. 4. Problem-Solving: Quickly identify and resolve customer issues while maintaining a positive customer experience. 5. Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system for future reference and analysis. 6. Collaboration: Coordinate with other departments such as sales, product development, and marketing to escalate issues as needed and ensure a seamless customer experience. 7. Data Analysis: Analyze data and customer feedback to identify trends and areas for improvement. 8. Continuous Improvement: Stay updated with product/service updates and industry trends to provide proactive support and suggest improvements in processes or services. Profile: Ideal candidate for this role would have a background in customer support or related fields, possesses strong communication and problem-solving skills, be proficient in using CRM systems, and has the ability to work effectively in a multicultural environment. Knowledge of multiple languages relevant to the customer base would be a plus. Experience : Maximum 2 years in Customer Support. Candidate in Mumbai only preferred.
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