Governance and Compliance Head

This Governance and Compliance Head will be responsible for the overall ISO and CMMI Audit and Compliance, Risk Management, and Delivery Excellence of the Company's ServicesKEY RESPONSIBILITIESGovernance

• Policy Development Implement delivery governance policies and procedures (IT security, project management, risk management)
• Risk management - identify and assess IT-related risks and develop strategies to mitigate and manage risk. Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk management controls
• Project Governance - oversight and guidance to ensure that projects are delivered on time, within budget, and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
• Delivery Performance Measurements - Establish KPIs and metrics to evaluate the effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, measuring process maturity
• Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders.
• Governance Awareness - provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards, and processes.

• Project Audits specific to Operational Procedures such as Project Management, Project Implementation Plans, Project documents, Delivery Excellence activities, and the like.
• Annual audits on compliance/adherence to company policies (BCP, Data Privacy) ISO 27001
• Internal Audit, tracking of OFIs, action items, audit plans and checklists
• CMMI and TMMI Compliance Audit, tracking of action items, continual improvement and coordination with external auditors

Requirements

• At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related Course.
• 10+ years of working experience in IT
• 3+ years experience in IT Audit, IT Governance, or Delivery Excellence
• Experience in CMMI / ISO certification
• Minimum of 5 years of experience in Operational compliance requirements Service Reporting including Service Level Agreements and Operational Level Agreements Risk management or assessment
• Background in ITSM & Software Development is required
• Solid project management skills (in particular: change and implementation management, risk and issue management, tracking, reporting, and stakeholders management)
• Experience with driving projects remotely or working in a virtual environment
• Up-to-date knowledge of IT and digitalization