Customer Support Representative. Founders Hill, Modderfontein, Johannesburg
Job details
email cv to *****@*****.co.za Hill, Modderfontein, JohannesburgDepartment: OperationsPackage: Market RelatedReports to: Chief Operations Officer (COO)Customer Support RepresentativeOur client are dedicated to providing exceptional customer support and ensuring a seamless experience for their clients using our cloud-based Smart Inspection Platform. They are currently seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. This role is crucial in maintaining high levels of customer satisfaction and resolving issues efficiently.The key purpose of this role is to provide exceptional remote support to the Customer base and their workforce and to resolve their queries, concerns, and issues by providing clear, accurate and relevant information, in accordance with our service level agreements.If you are passionate about helping customers succeed and thrive in a dynamic and innovative environment, our client encourages you to apply for the role of Customer Support Representative. They look forward to welcoming a new team member dedicated to delivering excellence in customer support.TASKSProvide front-line support to customers via various channels such as email, phone, and live chat.Assist customers with product inquiries, troubleshooting technical issues, and resolving account-related concerns.Guide customers through product onboarding and provide training and support resource
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