IT Application Support - 6 MONTHS FIXED TERM CONTRACT

IT Application Support - 6 MONTHS FIXED TERM CONTRACT

Listing reference: clog_000011 Listing status: Online Apply by: 19 April 2024

Position summary

Job category: IT and Telecommunications Location: Durban Contract: Fixed Term Contract Remuneration: Market Related EE position: No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Introduction

This position requires a variety of specialised skills and applied patience. The candidate, however, is required to support multiple, different, and forever changing environments. Communication (both verbally and written) needs to be excellent, empathy, and the ability to manage expectations effectively are sought after characteristics. This function is 'fast paced' and often measured on the ability of an individual to work within a growing team of varied skill sets. A successful candidate will be well versed in the O365 Microsoft suite, however in transition of Technology a fair knowledge of Third-party applications.

• Manage in house software ORV/LMS
• An Understanding of Basic SQL and application of DB concepts and best practices.
• Proficiency with TSQL.
• Assisting with the installation of Hardware (Label Printers and scales) as required.
• Assisting with User training, guidance, and support to resolve issues.
• Supporting the roll-out of new applications.
• Level 1 Support.
• Maintaining Ticket SLA.
• Testing and provide feedback of new system enhancements.
• Occasional travel to customer sites may be required.
• Maintaining Master Data.
• Working Stand-by afterhours and weekends
• Matric or NQF equivalent
• Degree/ Diploma/ Certification in Information Technology or related studies preferable.
• 1– 3 years working experience in IT helpdesk environment.
• SQL Knowledge.
• Exposure to a logistics/retail working environment would be an advantage.
• Knowledge of remote software (RDP, TeamViewer etc.)
• Ability to follow predefined procedures and escalate timeously to the Security Manager where required.
• Ability to meet deadlines and complete daily tasks within SLA timeframes
• Ability to use knowledge base resources to resolve problem.
• Driver’s license and own car
• Fluent verbal and written English communication skills.
• Ability to analyze and resolve problems.
• Ability to multitask and prioritize.
• Customer service orientated.
• Strong team player, with the ability to work independently.
• Consistent, prompt delivery of often common or repetitive tasks
• Respect the importance of confidentiality.
• Consistent, prompt delivery of often common or repetitive tasks.
• Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to End Users who may often be unhappy (without face-to-face interaction)
• Excellent attention to detail
• Quickly able to learn, leverage and incorporate new technology and methodologies on own initiative.

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