Manager, Transactional Account Mngmnt

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To lead engagements across CIB and own client business plans to apply multiple flow solutions within a single solution set (i.e. Cash, Trade or Investor Services (IS)) and a single solution in another solution set for multiple clients in a single location to maintain revenue for an allocated portfolio and ensure client and solution satisfaction. JOB FUNCTIONS

• Has a detailed understanding of TxB flow solutions and is able to apply them to the different client contexts
• Analyses and understands existing clients, looking for ways to maintain revenue within allocated portfolio.
• Performs multi-client desk-top analytics with a focus on income within a one-year timespan.
• Understands the client need in the context of multiple flow solutions across multiple solution sets. Review and Analyse the client portfolio to identify potential upsell and / or cross-sell opportunities across two product sets.
• Lead TxB client engagement across CIB (directly or as a member of a cross-functional CIB team i.e. CST). Escalate red flags to relevant area for resolution and inform Coverage (in a product house) Collaborate with product and other relevant teams to remediate solution issues with the potential to upsell and / or cross-sell.
• Owns and maintains client business plans with a focus on a one-year time span, and consults with all relevant TxB market contacts (TBCTs)
• Takes solution and applies to client context.
• Prepare for the pitch using standard format for multiple solution sets. Engages TxB teams regarding preparation, roles (who does what / decisions required), and plans the client approach in terms of who to meet, how often, what is desired as an outcome.
• Position the standard offering in a compelling manner.
• Terms prescribed within Solutioning toolbox parameters.
• Acts as the primary contact for on-going client concerns, negotiations and prioritization, ensuring all deal pipeline deadlines are met to enable accurate projections. Communicates with the deal team and captures commercial terms and mandates on the system.
• Manage all implementation documentation requirements to meet time deadlines (solutions set as part of the solution framework
• Acts as the primary interface for client and represent the client “face” to teams, confirming satisfaction across multiple clients and solutions.
• Check client revenues against sales force plan and close any variance with clients based on projected revenues and conditions. Driving the optimal utilisation of new efficient products and services to drive commercialisation.
• Priorities and manage own work to deliver assigned tasks and take responsibility for own development and career progression to consistently deliver work and meet agreed targets.

Qualifications

Minimum

Qualifications

Type of Qualification: Advanced Diploma Field of Study: Business Commerce Experience Required Sales Transaction Banking 3-4 years Articulates the TxB value proposition in a compelling fashion. Closes the deal and has deal origination experience. 3-4 years Demonstrates and applies knowledge of the macro landscape to better inform client identification and planning. 3-4 years Identifies improvements and applies them to ensure that Sales processes are simplified. 3-4 years Integrates the client ESG imperatives into engagements, performance measures and client planning. 3-4 years Partners closely with solutioning and other teams to ensure that the evolving client context is influencing solutions. 3-4 years Works with and across teams to ensure that the client experience is realised. Works with teams to make sure that client processes, people and technology delivers what clients want

Additional Information

Behavioral Competencies:

• Articulating Information
• Developing Expertise
• Interacting with People
• Interpreting Data
• Making Decisions
• Producing Output
• Providing Insights
• Resolving Conflict
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Client Business Case
• Client Retention
• Cross and Up-Selling
• Industry Knowledge
• International Market Knowledge
• Local Market Knowledge
• Product Development
• Risk Management
• Value Identification