Head of Card Operations

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• Coordinate and manage the completion of BIN Sponsorship for debit and pre-paid cards.
• Liaise with card networks and regulatory bodies to ensure compliance and alignment with all related rules.
• Oversee the financial aspects of card operations, including budgeting, forecasting, and cost control.
• Monitor financial performance and identify opportunities for improvement.
• Project Management:
• Lead and manage projects related to card operations, especially those pertaining to BIN Sponsorship.
• Ensure timely completion of projects within budget and to the required quality standards.
• Compliance and Regulatory Adherence:
• Ensure full compliance with all local and international regulations regarding BIN Sponsorship and card operations.
• Participate in regulatory audits and implement corrective actions when needed.
• Identify and assess financial and operational risks in card operations, including those related to BIN Sponsorship.
• Develop and implement mitigation strategies.
• Cross-functional Collaboration:
• Collaborate with internal departments, such as Risk Management, Legal, IT, and others, to ensure seamless operations.
• Facilitate communication between stakeholders.
• Oversee relationships with external vendors and partners involved in BIN Sponsorship and card operations.
• Negotiate contracts and manage performance.
• Lead and develop the card operations team, ensuring alignment with organizational goals and objectives.
• Provide training, mentorship, and performance evaluations.

• Chargeback Volume: Number of chargebacks received and processed.
• Chargeback Win Rate: Percentage of successfully defended chargebacks.
• Dispute Resolution Time: Average time taken to resolve a chargeback or dispute.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

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