Executive Virtual Assistant | Hybrid at Eastwood Libis, Quezon City

Work Setup: You are required to work onsite for the first 2-4 weeks and then transition to strictly remote/wfh. Location: 19th Floor, CyberOne, Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila Work Schedule: Night Shift (Eastern Timezone) Duties and Responsibilities: The Executive Assistant will provide top-notch support to C-level executives and members of our leadership team, flawlessly and efficiently executing on a myriad of key administrative support tasks from conception to completion in a manner that is positive, professional, and reflective of the Client's brand. Essential responsibilities of the role include but are not limited to: 1. Administrative Support

• Draft correspondence, including calendar invitations.
• Create and maintain files for correspondence and reports.
• Serve as the CEO and Chief Client Success Officer’s travel coordinator, booking flights and hotel rooms through Egencia, and arranging vehicle rental, as needed.
• Maintain the CEO and Chief Client Success Officer’s calendars, schedule appointments and meetings, and resolve scheduling conflicts.
• Work closely with the CEO to keep her abreast of upcoming commitments and informed of potential scheduling conflicts or concerns to determine appropriate course of action.
• Reconcile CEO’s corporate credit card statement and submit monthly expense reports using NetSuite.
• Schedule and arrange quarterly board meetings, to include reserving location, ordering food and beverages, set up of laptop and needed equipment, and distribution of agendas and collateral materials.
• Provide administrative support to other members of Senior Leadership, as needed.
• Assist with the answering of incoming company phone calls, handling them in a prompt, professional, and courteous manner.
• Collaborate with administrative staff and/or marketing team on event planning.
• Using our travel platform, act as a travel coordinator, assisting team members to book flights, lodging, and rental cars, ensuing arrangements are confirmed and adhere to company guidelines.
• Assist with special projects and perform ad hoc duties, as assigned.

• Receive incoming Consulting department calls from customers with product functionality questions or issues related to their software applications.
• Open Help Desk support tickets documenting client concerns and error messages/codes and assign them to appropriate product team.
• Monitor open calls/tickets to ensure consultant’s timely response to customer calls.

• Create projects in our ERP software (NetSuite), to include set up of resources, rates, and budgets.
• Assist in updating opportunities and quotes in NetSuite.
• Review contracts for completeness, ensuring all parties have signed and file contracts in appropriate customer records.
• Verify and update opportunities when deposits are received and confirm commissions/project data is filled out completely and accurately.

• Articulate, poised, and professional.
• High level of energy, motivation and initiative.
• Positive attitude with a spirit of service.
• Driven to succeed and excel.
• Forward-thinking and solutions oriented.

• At least 7 years of solid administrative support experience. Experience supporting executives and upper management is ideal.
• Bachelor’s degree is required.
• Strong proficiency with MS Word, PowerPoint, Outlook, and Excel required.
• Exceptional verbal and written communication skills with ability to communicate effectively with all levels of the organization, as well as external clients.
• Demonstrated ability to handle confidential information while exercising discretion and sound judgement.
• Strong organizational skills that reflect the ability to prioritize and execute on multiple tasks and projects seamlessly and accurately, with great attention to detail.
• Ability to work independently or in collaboration with teams to manage various tasks from conception to completion.
• Proven record of proactively approaching problems and proposing effective solutions.
• Flexible and adaptable with the ability to pivot on a dime.
• Solid decision-making abilities.

• Work from home

• Evening shift
• Late shift
• Night shift

• 13th month salary

• Do you have any experience supporting US Based clients?
• Are you amenable working onsite for the first 2-4 weeks for onboarding and then transition to strictly remote/wfh?

• Admin Assistance: 7 years (Preferred)