Experienced Tech Support Specialist - Remote Job (Subic Hires)

About the Company Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. Our services include network design and implementation, technical support, VPN and remote access, web and e-mail hosting, internet firewall and security, IT staffing, IT project management and implementation, upgrades and testing, new computer deployment, and remote office support. Are you an energetic forward-thinker who is looking to work with a growing multinational IT business? Then you might be a good fit for Gravity Systems! We are looking for positive, self-motivated professionals to provide support for our clients. If you believe you are the right candidate, then apply today! Knowledge, Skills & Abilities:

• Excellent computer (Hardware & Applications) troubleshooting
• Good communication skills (English)
• Strong work performance and ability to be a team player
• Capable of growth and taking on additional responsibility as needed
• Ability to work independently
• Ability to adhere to supervisor coaching and direction
• Strong work ethic
• Be a team player

Required Experience:

• Associate degree in business or related field (or equivalent experience); Bachelor’s degree preferred
• 2 years or more technical support experience with providing technical support to end-users, either in-person, over the phone, or through remote assistance. This could involve troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with system configurations.
• In-Depth Knowledge/Extensive Experience with Cloud, Network, Desktop, and Server set-up , configuration , technical support , and maintenance
• At least Level 2 or Level 3 Tech Support experience
• Knowledge of Operating Systems and Software: Familiarity with different operating systems such as Windows, macOS, or Linux, and experience in supporting common software applications used in business environments. This includes troubleshooting software installations, resolving compatibility issues, and assisting with software updates.
• Networking and Connectivity Skills: Firm understanding of basic networking concepts, such as TCP/IP, DNS, DHCP, and Wi-Fi configurations. Experience troubleshooting network connectivity issues, both wired and wireless, and providing assistance with setting up network devices like routers and switches.
• Hardware Troubleshooting: Proficiency in diagnosing and resolving hardware-related problems, such as faulty components, device failures, or hardware upgrades. This could involve replacing computer parts, troubleshooting peripherals, and ensuring proper hardware functionality.

· Customer Service Skills: Strong communication and interpersonal skills to effectively interact with end-users, understand their technical issues, and provide clear and concise instructions or solutions. Patience, empathy, and the ability to handle difficult situations calmly are essential.

• Great English skills
• Stable broadband, dual connections preferred
• IT Certifications: such as relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA), a plus, but not required

Job Types: Full-time, Permanent Salary: Up to PHP65,000 per month (negotiable) Benefits:

• Paid leave
• Paid training
• Work from home
• HMO and Life Insurance
• Rice Allowance
• 13th Month Pay
• Year-End Bonus (PHP10,000)
• Compensation PAID IN FULL (Tax FREE!!!)

Schedule:

• 9-hour shift (with 1 hour lunch)
• Monday to Friday
• US Central Time

Experience:

• Tech Support: 2 years (Required)
• In-Depth Knowledge/Experience with Cloud, Network, Desktop, and Server set-up, configuration, tech support, and maintenance (Required)
• Strong English Skills (Required)
• Knowledge of OS and Software (Required)
• Networking and Connectivity Skills (Required)
• Hardware Troubleshooting (Required)
• Customer Service (Required)
• IT Certification (Bonus)

Language:

• English (Required)

Shift availability:

• US Central Time Shift (Required)
• NIGHT SHIFT (In Philippines Time )

Job Type: Full-time Pay: Up to Php65,000.00 per month Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Fixed shift
• Monday to Friday
• Night shift

Supplemental pay types:

• 13th month salary
• Yearly bonus

Application Question(s):

• Are you a graduate of a TOP Philippine University?
• Are you willing to take MULTIPLE standardized tests as part of the application process?
• Are you comfortable interacting with American clients?

Education:

• Bachelor's (Preferred)

Experience:

• Tech Support: 2 years (Required)
• Network support: 2 years (Required)
• RECENT Night Shift: 1 year (Required)

Language:

• English (Required)

License/Certification:

• IT Certification (Preferred)

#J-18808-Ljbffr