Thai Bilingual Service Desk
Full time
at GlobexPeople
in
Online
Posted on May 8, 2024
Job details
L1 IT Service Desk Analyst - Relevant Experience - 1-2 Years in SD
- Proficient in English/Thai / other required (Read + Write + Speak) and customer centric.
- Should have knowledge on Operating systems
- Knowledge on Microsoft products like Outlook, Excel, PowerPoint
- Diagnosing hardware issues
- Diagnosing software issues
- Knowledge ITMS tools ( ServiceNow , Remedy etc)
- Mobile device and mobile OS knowledge
- Should be able to identify the process improvements
- Knowledge on applications support
- Should be able to troubleshoot and ask logical questions
- Troubleshooting internet related issues.
- Knowledge on VPN
- Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
- Knowledge on ITIL process
- Adhering to the customer policies and process
- Should be flexible for shift"
- Experienced working in Pharma account is a plus
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