Community Operations Analyst - Brazilian Portuguese

Responsibilities Assist our client’s community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about client’s products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users. Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site. Requirements Fluent in market language and English. Cultural understanding of the market. Experience in working in an office environment is preferable. Extremely reliable, consistent, and hard-working Passion for ensuring a positive, safe user experience Flexible in working in a faced paced environment with different projects to work on. Ability to learn new information in a short period of time Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European) Benefits Free canteen onsite in client site during shift hours Health Care • Extensive Training & Development Free access to Covalen Group Scheme website Free access to Covalen 24-hour Employee Assistance Programme (EAP) Free access to Covalen’s Wellness Programme Covalen’s Tax Saver Scheme Covalen’s Bike to Work Scheme #CplCovalen #J-18808-Ljbffr