Load Balancer F5 Support Engineer

ABOUT THE RESPONSIBILITIES

• Candidate must be able to troubleshoot the reported incidents and alarms remotely.
• Work on changes as per the change management process.
• Contribute significantly to client satisfaction and interface with clients with defined tasks.
• Deliver Process and technical KTs to new joiners.
• Acts as an SME in the team.
• Prepare MOP for the changes.
• Handle technical issues and escalations within the team and from customers.
• Collaborate with various BU and Vendors/Service providers to ensure resolution

• Strong hands-on experience on Load balancers and Firewall.
• 6+ Years

• Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
• Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer.
• Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
• Provide expertise, installation, support, maintenance, and direction on network and security engineering and architecture requirements.
• Design and implement Network and Security as per Business requirements.
• Monitor the overall network security system, take necessary actions to resolve the issues.
• Maintain configuration backups for all the security devices, along with regular health checks.
• Design, install, upgrade firewalls, load balancers and VPN’s
• Good understanding of policy, route, and NAT deployment.
• Troubleshoot IPSEC, SSL and remote access VPNs.
• Troubleshoot access related issues and run debug on the firewall.
• Expertise in certificates and its uses.
• Working knowledge of SSL and TLS.
• Deploying FortiGate VM-virtual appliance
• VDOM Configuration
• Zones based and interface-based firewall configuration and troubleshooting.
• Configure and troubleshoot HA
• Good knowledge on Linux Commands.
• Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting.
• Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good.
• Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
• Knowledge of virtualization will be an added advantage.
• Excellent oral and written communication skills required.

• Full time
• Work From Office
• Flexibility to work in 24*7 Shift that includes night shifts and weekends.

• Bachelor’s degree in engineering/BCA/BSC Graduate with equivalent experience.