Information Technology Specialist needed in Durban
Job details
Summary The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. More information on the OCIO is available on our website and LinkedIn accounts. To view our current vacancies, visit Join OCIO. This position is inside the bargaining unit. Learn more about this agency Duties The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Denver, CO; Jacksonville, FL; Atlanta, GA; Chicago, IL; Boston, MA; New York, NY; and Philadelphia, PA. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location. This position performs a variety of system analysis and customer support tasks including building customer relationships, strategic planning, communications support, conducting analysis of Agency needs and constraints, and representing OCIO and DOL to external customers. The incumbent also coordinates development of a business case and proposal for a process and technology solution that meets user requirements, addresses business needs and supports DOL objectives. Major duties include but are not limited to the following:
- Actively develops understanding of client Agency missions, organizational structure, product and service lines, management priorities, strategy, and regulatory obligations.
- Develops and maintains Agency profiles, with up-to-date contacts, subject matter experts, current IT software capabilities, and strategic goals.
- Participates in, coordinates, or directly supports OCIO stakeholder projects including special events and Agency awareness of IT tools and services.
- Supports and amplifies Division of Client Engagement (DCE) training and communication to ensure Agency awareness and participation.
- Facilitates Joint Business Planning Meetings, generates presentation documents, notes of proceedings, commitments, Agency priorities, follow-on actions and associated timeframes.
- Captures and reports on progress, noting drivers and barriers needing attention by senior specialists or leaders.
- Helps facilitate and coordinate, and participates in meetings with stakeholders, including Agency business and IT representatives including executives to facilitate communication and problem resolution.
- Communicates OCIO information so as to best support collaboration.
- Participates in meetings with business stakeholders to develop an understanding of business requirements and objectives requiring a technology solution within the strategic and mission perspective of the Agency and the enterprise.
- Updates business case, demand entries, and other documents supporting IT project initiation discussions.
- Must be at least 16 years old.
- Must be a U.S. Citizen.
- Candidate required to obtain the necessary security/investigation level.
- Requires a probationary period if the requirement has not been met.
- Experience developing and maintaining relationships with agency stakeholders; capturing new or ongoing IT concerns and priorities for tracking and/or resolution.
- Experience facilitating stakeholder meetings; creating and presenting briefing material and other documents supporting IT project discussions.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
- Experience developing and maintaining relationships with agency stakeholders at all levels, from staff to agency executives, to capture new or ongoing IT concerns and priorities for tracking and resolution.
- Experience facilitating discussions with non-technical customers to collect and understand the organization's mission/objectives, specific business needs, current-state pain points and pressures, and translate them into formal IT business requirements.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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