Operations Manager (SA) Business Operations · Cape Town · Hybrid Remote

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

The role of the Operations Manager is ultimately all about moving the needle. You will be working closely with regional Commercial Teams, reporting into the Global Sales Operations Manager. Operations is in very high demand at Dotdigital, they’re hungry for it and you will become a crucial member of the team. We will be leaning on your expertise to…

• Build key relationships with members of the commercial team to help identify areas for process improvement
• Train and support key processes & best practices across our Sales Tools (CRM, 3rd party tools)
• Enforce best practice use of the above systems by working with ‘the boots on the ground’ and provide any ad-hoc support required
• Report on utilisation and drive adoption of Sales Tools
• Keep up to date with new feature releases of our Sales Tools to help maximise our ROI
• Work with Commercial Team Managers for ad-hoc data insight requests
• Create presentations for senior management
• Track effectiveness of initiatives and promptly escalate any issues
• Deliver regular KPI reports (think weekly, monthly, quarterly, annual)
• Assist with documentation

This is a hybrid role, with attendance in the office required on Tuesdays, Wednesdays and Thursdays.

About You

You will be part of the BizOps function, a newly formed team who are taking Dotdigital by storm. We are a bunch of proactive people who get stuff done! To be a perfect fit, we think you should have an appreciation of our team values

1. We respond with a positive, can-do attitude
2. We take ownership
3. We collaborate, communicate and enable each other
4. We are innovators
5. We make things scalable, repeatable and robust
6. We digitalise and eliminate manual processes
7. We care about data quality (a lot!)
8. We always operate with integrity
9. We celebrate quick wins and our success
10. We have fun!

If that resonates with you, then jump right in! What are we looking for from you? Must have

• CRM experience
• Sales Tools experience
• Deep understanding of Sales Process
• CPQ/Quote building experience
• 3+ years experience in a Sales Operations role (preferably SaaS based)
• Experience in requirement gathering
• Stakeholder management
• Attention to detail
• Inquisitive nature
• Ability to think out of the box
• Proactive
• Advanced Excel knowledge - pivot tables, formulas, data manipulation, charts
• Documentation skills

Nice to have

• Microsoft Dynamics certification (or other CRM)
• Training delivery experience
• Experience of the commercial Sales Tools tech stack - Salesloft, LinkedIn Sales Navigator, ZoomInfo, Conversation Intelligence tools
• Experience of Marketing Operations

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team: Dotdigital is a very reputable company - it’s got a fantastic product which is backed by it’s unbeatable people offering at the heart of it. Finding myself in the BizOps team, has meant I am now somewhere that I feel at home. We’re a good bunch who work hard and play hard. The impact of what we are doing around the business is seen and felt on a Global scale, and it’s great to have so much exposure.

Interview Process

• 15min Screening Call with Team Talent
• 1 hour interview with Global Sales Operations Manager and Global Customer Success Operations Manager
• 1.5 hour final interview to present back results of the Task, with some more general questions from other representatives. With Global Sales Operations Manager, Business Solutions Director and/or Chief Business Operations Officer, and HR representative

Application deadline

Please apply for this role before 10/05/2024

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. #J-18808-Ljbffr