IT Support 3rd Line

Purpose of the job:

• To Ensure Network Stability and Uptime
• To manage the local networking environment ensuring that it is pacthed and supported.
• Support wider IT infrastructure for remote sites.
• Provide End User Support
• Monitor IT environment pro-actively.
• Ensure IT Policies and Procedures are up to date and followed.
• Lease and Manage 3rd Party Service Providers
• Manage IT Projects for New Deployments are IT Infrastructure Changes
• To manage the country South African IT
• Work with the wider IT team providing assistance and administration to deliver group initiatives.
• Manage a Junior 1st Line member of the team.

• Ensure IT Compliancy is up to date with the Country Standard
• Manage and maintain IT Helpdesk System for tracking and reporting.
• IT Costs are managed correctly and reported accurately.
• Ensure all Hardware Licensing is up to date and monitored.
• Create and Maintain an IT Assets Register
• Deliver the in country PCI Audit Annually
• 1st line team member management

• Build and configure PC and Laptops
• User set up (delegated)
• System Monitoring
• Add and remove phones into the environment.
• Local hardware and software upgrades
• Manage local suppliers.
• Server updates
• As senior System Administrator:
• Design IT infrastructure and Topologies.
• Configure and build PC's and laptops.
• System monitoring and management
• Design and implement call flows.
• Analyse new hardware and software and recommend upgrades.
• Manage local and company wide third party suppliers.
• Manage VM Server Platforms
• Operate at a 3rd line level.
• Identify and provide root cause analysis to issues.
• Work with the business to understand requirements and help convert them into solutions.
• Keep local device firmware up to date.
• Remediate vulnerabilities as per regulatory requirements.
• Ensure service remains in line with PCI requirements.
• VMware
• Networking / switching administration (Aruba / watchguard)
• Administering resources residing within Azure
• Overseeing local backups are completed (Azure MABs)
• Meraki Wi-Fi administration
• Make known suggestions / recommendations for improving service.
• Contribute to local and remote projects as required.

• Project Management
• Ensure PCI compliance and POPIA Compliance

• High competence in IT Procedures and Network Architecture
• High proficiency in MS Office, specifically Word, Excel, and Outlook
• Sufficient level of numeracy and high level of literacy is required (communication by e-mail)
• Very good communication skills
• Very well organised and able to multi-task
• Very good time management skills - able to prioritise and understand what is urgent.
• High competence in IT Audits
• Exceptional administration skills - attention to detail important

• Tertiary qualification to be MCSE certified.
• Certificate in Cyber IT
• Certificate in all relevant hardware such as Dell computers & storage
• Deployment network security control qualification
• A qualification in network environment/anti-virus / threats, etc.
• Project management qualification = advantage

• At least 8 years experience in technical IT (Server Administration),
• Network management, project management, MS Exchange (incl Office 365)