Senior Business Systems Analyst
Job details
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Responsibilities
Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.
We are looking for an exceptional BT Senior Business Analyst to join our growing team. In this role, you will work closely with our Business Systems and Security Teams. You will be a part of the core team that keeps our endpoint infrastructure secure and scalable. We are seeking an endpoint and security-savvy person with experience in managing a diverse technical environment, developing and promoting best practices, monitoring systems, and creating seamless and secure employee experience.
In this role, you will also be responsible to:
Understand and remain up-to-date on Workato’s security measures, policies, and practices as well as industry trends and evolving standards.
Provide guidance, policies and recommendations to internal teams on IT Endpoint automations, endpoint security best practices for systems and applications.
Administer, set up, configure, and troubleshoot as needed internal business technology applications.
Manage and maintain client configuration and security compliance standards
Author scripts, tools, and Workato based automations to streamline security, business technology operations.
Monitor access to and activity in business systems to proactively detect and prevent security incidents.
Evaluate and recommend new internal tools for system management and security.
Respond to security incidents involving internal business systems and endpoints
Maintain recordkeeping for audit purposes and assist Workato’s annual security audit.
Requirements
Qualifications / Experience / Technical Skills
Bachelor’s degree in CS or a related field.
5+ years of experience working in the IT, Security and Automation space.
Experience with administrating, deploying and troubleshooting macOS Monterey and later.
3+ years scripting experience (bash, python) Experience administering, scaling and troubleshooting Cloud based identity providers (IdP), preferably OKTA and Google Suite Experience.
Previous experience of automating business and IT processes including on/offboarding, access provisioning/ de and IT Ops using Workato and / or other IT Automation tools.
Some familiarity with Cloud, email and SaaS Security tools.
Experience administering Atlassian cloud, Jira service desk and confluence.
Knowledge of all domains within client platform engineering covering people, process and technology
Knowledge of IT Operations best techniques, including strategies, and technologies for monitoring, alerting, automation, and return-to-service strongly preferred.
SOC/SIEM/MDR/Security Orchestration and Automation.
Good understanding of ITIL concepts Incident/Change/Problem and ticketing tools
Familiarity with MacOS system administration especially JAMF, Google Workspace, OKTA
Familiarity with data warehousing systems especially Snowflake.
Ability to work with L1/L2 IT Support, Security Teams and ability to take data driven decisions to automate and optimize business and IT processes.
Soft Skills / Personal Characteristics
Detail-oriented with superior organizational and time-management skills - balancing multiple projects, deadlines, and requests
Ensuring high quality and timely delivery of features
Demonstrate a strong sense of IT and security operations ownership
Driven with a can-do attitude and determination to succeed
Excellent written and verbal communication skills
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