Job details
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices. Responsibilities:- Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
- Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
- Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
- Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
- Provides suggestions and feedback for team & workplace operational process improvement.
Qualifications
- Excellent interpersonal and communication skills with strong customer-service orientation
- Strong technical aptitude and ability to learn new skills and research solutions independently
- Reliable and punctual, dependable; able to work with minimal supervision
- Ability to support technical change management processes, liaising with internal teams and stakeholders
- Ability to work within standard operating procedures and contribute to the development of these procedures
- Ability to work within corporate policies, raising exceptional issues and addressing business needs proactively
- Ability to contextualize and match business requirements to technical solutions
- Detailed knowledge of iOS and Apple hardware devices; Android
- Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices
- Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira
- Experience in an environment with centralized network and infrastructure services
- Experience with client build and management solutions, e.g., SCCM, JAMF Autopilot/Intune
- Experience as a contributor to a large corporate project
- Willingness to work a flexible schedule with occasional overtime
- Must be fluent in English; proficiency in Malay, Tamil, Mandarin highly regarded
- Valid passport and ability to travel within APAC region according to business requirements
Additional Information
- Dynatrace is a market share leader & a 13x magic quadrant leader
- Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption
- Trusted by over half of Fortune’s Top 100
- Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness
- Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology
- We offer a competitive compensation package, benefits, company pension scheme and holidays.
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Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Digital Forensics and Cyber Investigations Diploma</strong> package online with Studyhub through our online learning platform. The Digital Forensics and Cyber Investigations Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Digital Forensics and Cyber Investigations Diploma</strong> course provides complete 360-degree training on Digital Forensics and Cyber Investigations Diploma. You’ll get not one, not two, not three, but twenty-five Digital Forensics and Cyber Investigations Diploma courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Digital Forensics and Cyber Investigations Diploma courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Digital Forensics and Cyber Investigations Diploma Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Digital Forensic Science: Unraveling Cybercrime Mysteries Course</li> <li>Course 02: CompTIA CySA+ Cybersecurity Analyst Course</li> <li>Course 03: Cyber Security Incident Handling and Incident Response</li> <li>Course 04: Cyber Security Awareness Training</li> <li>Course 05: Web Application Penetration Testing</li> <li>Course 06: CEH: Learn Ethical Hacking From A-Z: Beginner To Expert</li> <li>Course 07: Computer Networks Security from Scratch to Advanced</li> <li>Course 08: CompTIA Network+ Certification (N10-007)</li> <li>Course 09: CompTIA Security+</li> <li>Course 10: CompTIA Cloud+ (CV0-002)</li> <li>Course 11: Security Analyst</li> <li>Course 12: CompTIA PenTest+ (Ethical Hacking) course</li> <li>Course 13: Data Protection and Data Security (GDPR) Training Certification</li> <li>Course 14: GDPR Training</li> <li>Course 15: Cyber Security Law</li> <li>Course 16: Network Security and Risk Management</li> <li>Course 17: Forensic Engineering Investigator</li> <li>Course 18: SQL for Data Science, Data Analytics and Data Visualization</li> <li>Course 19: Data Analytics with Tableau</li> <li>Course 20: Data Science and Visualisation with Machine Learning</li> <li>Course 21: CompTIA ITF+ (FCO-U61)</li> <li>Course 22: Ransomware Uncovered Specialist Certificate</li> <li>Course 23: Digital Product Management</li> <li>Course 24: Computer Workstation Safety Training</li> <li>Course 25: Foundations of IT Security: Protecting Digital Assets</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Digital Forensics and Cyber Investigations Diploma</strong> course has been prepared by focusing largely on Digital Forensics and Cyber Investigations Diploma career readiness. 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The Digital Forensics and Cyber Investigations Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Digital Forensics and Cyber Investigations Diploma</strong> course provides complete 360-degree training on Digital Forensics and Cyber Investigations Diploma. You’ll get not one, not two, not three, but twenty-five Digital Forensics and Cyber Investigations Diploma courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Digital Forensics and Cyber Investigations Diploma courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Digital Forensics and Cyber Investigations Diploma Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Digital Forensic Science: Unraveling Cybercrime Mysteries Course</li> <li>Course 02: CompTIA CySA+ Cybersecurity Analyst Course</li> <li>Course 03: Cyber Security Incident Handling and Incident Response</li> <li>Course 04: Cyber Security Awareness Training</li> <li>Course 05: Web Application Penetration Testing</li> <li>Course 06: CEH: Learn Ethical Hacking From A-Z: Beginner To Expert</li> <li>Course 07: Computer Networks Security from Scratch to Advanced</li> <li>Course 08: CompTIA Network+ Certification (N10-007)</li> <li>Course 09: CompTIA Security+</li> <li>Course 10: CompTIA Cloud+ (CV0-002)</li> <li>Course 11: Security Analyst</li> <li>Course 12: CompTIA PenTest+ (Ethical Hacking) course</li> <li>Course 13: Data Protection and Data Security (GDPR) Training Certification</li> <li>Course 14: GDPR Training</li> <li>Course 15: Cyber Security Law</li> <li>Course 16: Network Security and Risk Management</li> <li>Course 17: Forensic Engineering Investigator</li> <li>Course 18: SQL for Data Science, Data Analytics and Data Visualization</li> <li>Course 19: Data Analytics with Tableau</li> <li>Course 20: Data Science and Visualisation with Machine Learning</li> <li>Course 21: CompTIA ITF+ (FCO-U61)</li> <li>Course 22: Ransomware Uncovered Specialist Certificate</li> <li>Course 23: Digital Product Management</li> <li>Course 24: Computer Workstation Safety Training</li> <li>Course 25: Foundations of IT Security: Protecting Digital Assets</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Digital Forensics and Cyber Investigations Diploma</strong> course has been prepared by focusing largely on Digital Forensics and Cyber Investigations Diploma career readiness. 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Every one of the topics is divided into Digital Forensics and Cyber Investigations Diploma Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Digital Forensics and Cyber Investigations Diploma</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Digital Forensics and Cyber Investigations Diploma bundle, you really hit the jackpot. 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