Account Manager and Customer Support Specialist

Account Manager and Customer Support Specialist

Account management, upselling, and customer support

• Highly flexible 100% work from home contract full-time position for a cutting edge 10 employee Cloud Integrator focused on Google Workspace for over 14 years

Responsibilities:

• Manage our existing customer base of subscription renewals and upgrades
• Help the team respond to inbound leads to win new customer business
• Create relevant email campaigns to upsell products such as third party backup solutions or Hiver HQ to our existing Google Workspace customers
• Increase per customer total software revenue

Qualifications:

• Sales experience with Google Workspace, Office 365, or related products
• Proficiency with Mailchimp or equivalent email campaign software and the analytics to determine what campaigns are working
• Ability to understand historical, current, and future trends in our industry and turn this into meaningful content for our current customers
• A geek/nerd who is intelligent, confident, easy to get along with, able to communicate well with diverse personalities over the phone and comfortable collaborating with people at all levels of organizations
• A detail-oriented multitasker capable of prioritizing and managing your time and multiple projects simultaneously in a time-sensitive, results-oriented environment
• An entrepreneurial spirit who is comfortable wearing different hats, performing diverse tasks and works equally effectively as part of a team and independently with little supervision
• Experience in conversion strategies such as “solution selling” to turn leads into customers
• Outstanding spoken and written English
• Ability to work in the Eastern Time Zone business hours of our customer base in Canada and the USA
• Reliable high speed internet at home and a workspace conducive to video conferences/Google Meetings with customers on a daily basis
• Remote work 100% of the time from home with your own computer equipment however loans are provided if needed to purchase hardware. Our software is completely cloud based so system requirements are minimal
• Flexible working hours and excellent life/work balance
• Infinite learning opportunities and mentoring by seasoned industry executives

Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a Customer Support Specialist? Do you have technical pre-sales experience? How would you rate your English language skills? Do you have customer service experience? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check?

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