Receptionist
Job details
Job Position: Receptionist Location: Remote (CST Timezone) Work Schedule: Monday Thursday 9 AM to 5 PM CST Job Description: As a crucial member of our front desk team you will be the nighttime face of our hotel providing exceptional service and a warm welcome to our guests. Key Responsibilities:
- Efficiently handle incoming calls and manage guest communications with professionalism and warmth.
- Remotely create reservations check guests into the hotel gather necessary guest information process payments and issue access codes.
- Provide knowledgeable answers to inquiries about the local area and swiftly address any guest complaints to ensure a pleasant stay.
- Manage front desk communications including checking replying to and forwarding emails.
- Reconcile daily reservations payments and commissions ensuring accurate financial records.
- Proactively support all Front Desk and Hotel needs minimizing the need for onsite assistance.
- Participate in additional Front Desk activities and projects as needed.
- Assist with monthend reporting and reconciliation to maintain accurate financial records.
- Support the tracking of Accounts Payable and Accounts Receivable.
- Aid the management team in various administrative tasks to help drive the growth and expansion of the hotel to multiple locations.
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