Business Engagement Manager / Supervisor

HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise. HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia. Job Description We are expanding the business engagement team and are looking for people with business experience from NAV or Middle Office functions to facilitate the testing, deployment and validation of our applications. The team is responsible for providing leadership, responsibility and management of Development, Management initiatives, User Acceptance Testing (UAT) and Client Specific Quality Assurance (QA). There is a focus on strategic testing processes and procedures that enhance the quality of our applications and ensuring that the company standards and specifications are met. We are looking for experienced professionals with an interest in automation and testing. No previous experience in application development lifecycle required. Key Accountabilities of the Role The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.

• Working with colleagues in multiple offices (New York, Sofia, Cork and Dublin) – establish a framework and commitment to upholding quality at HedgeServ
• Working with client service teams and development groups across different departments to understand key client processes and deliverables as well as customized deliverables
• Establishing and maintaining an Acceptance Criteria Checklist focused on key client(s)
• Working with Development and Business teams to ensure acceptance criteria checklists remain current and relevant
• Completion of acceptance checklists for release candidate builds
• Raising any unexpected behaviours or results as bugs to product owners
• Help triaging differences on automated testing results and assisting automated testers
• Assist in sign-off and acceptance of release on behalf of business users
• Work with dedicated development group to automate completion of the acceptance checklist to facilitate coverage of more clients
• Working with Business teams and Product groups to assist with rollout, deprecation and take-up of new technology, workflows and processes
• Working with Business teams and Product groups to help define test cases for new functionality
• Work with various teams on projects to increase efficiency and quality for HedgeServ clients
• Act as an SME on projects that the team has been involved in

• 1-4 years experience preferably working in a NAV/MO role
• Accounting, Finance, Business or, Computer Science Degree.
• IT Literate
• Strong English verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to be flexible and work effectively both within a team structure or independently.
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required.
• Strong systems, product and process knowledge
• Reliable and Dependable and keen attention to detail
• Approachable & Committed
• Ability to positively influence team morale
• Demonstrate leadership skills
• Take ownership of designated tasks and show perseverance with finding resolutions to issues
• Act as a role model for HedgeServ Ltd
• Work autonomously as well as part of a team
• Ability to contribute to multiple projects at a time