Senior Associate/Associate, Dedicated Servicing Team Specialist, BusinessCare, Institutional Banking Group Operations, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Own and resolve customers' issues/ enquiries, end-to-end servicing
• Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis
• Fulfill SLA requirements
• Manage customers' relationships (both internal and external customers)
• Provide customer support (phone/ SR/ email) and resolution to customers' production issues in a timely manner
• Review support / incident calls for root cause analyses
• Co-ordinate with vendor to resolve customer's problems
• Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers' enquiries
• Compile required statistics for reporting
• Any other project/work as assigned

• Diploma / Degree Holder with minimum 2-3 years experience in Corporate Products (Cash Management & IDEAL) preferred
• Hard-working, self-motivated and a strong team player
• Good interpersonal and communication skills
• Meticulous and detail-oriented
• Capable to work effectively under pressure and tight deadline
• Familiar with MS Office applications, such as Outlook, Excel, Words
• Ability to identify opportunities to improve operational efficiency