Job details
ABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. Moreover, please visit the detailed Company profile @ Please find below Job Description & Interview details for your reference. POSITION SUMMARY The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based environment. This individual with provide triage of urgent requests and work with test delivery staff to properly resolve all inquiries. This includes educating staff as to where they can access information for self-service. This role requires that all interactions be documented for easy retrieval for future inquiries, as well as overall analysis to identify improvement opportunities in how we handle candidate operational issues. KEY RESPONSIBILITIES
- Work cross-functionally with internal departments to meet test center servicing needs and ensure high levels of candidate satisfaction.
- Build effective working relationships with testing sites in assigned portfolio.
- Eliminate the re-incidence of operational issues by creating, documenting, and communicating resolutions.
- Work in a team-based environment, promoting a service excellence culture.
- Improve response times via phone, email, and chat to ensure exceptional customer experiences.
- Field, triage, diagnose and resolve basic issues; provide closed-loop follow-through and resolution of issues.
- Define and manage troubleshooting best practices for team including providing backstop-support before escalating to Operational Service Manager
- Collect and compile recurring issues, document cases for management to prioritize as needed.
- Flexible to work a defined 9-hour shift between 5:30 pm to 4:30 am, weekend and Indian holidays support included.
- Any Graduate / Postgraduate
- Candidate from Delhi NCR will be preferred.
- Minimum 1 - 3 years of customer service experience with International clients/customers.
- Demonstrated customer/client focus.
- Situational awareness to be able to resolve and/or escalate issues as required.
- Ability to demonstrate cultural awareness to function as a part of a global team.
- Good conflict resolution skills and respect for others
- Works well under pressure in a fast-paced environment
- Good interpersonal and communication skills over telephone, email, and other platforms
- Self-starter and independent worker
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Experience or familiarity with Salesforce is a plus.
- Job Location: Cyber City, Gurgaon
- Cab Facility: Available
- Weekly Offs: 2 (Roster Based, not necessarily Saturday & Sunday)
- Night Shift Allowance : INR 2500/- per month
- Shift Timings: 4:30 pm – 1:30 am / 9:00 pm – 6:00 am (all time zones are in IST)
- Remote work is currently permitted, but there might be a future transition to a hybrid work model where physical presence could be necessary.
- Current CTC:
- Expected CTC:
- Current Location:
- Notice Period:
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null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><strong><u> ABOUT US: </u></strong><p></p><p> Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. 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The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> course provides complete 360-degree training on Customer Service Representative Diploma. You’ll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Customer Service Representative Diploma Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Diploma in Customer Service & Handling Complaints</li> <li>Course 02: Customer Service Manager Training and Front Desk Certification</li> <li>Course 03: Customer Relationship Management</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Phone-Based Customer Service</li> <li>Course 08: Service Helpdesk & Technical Support Course</li> <li>Course 09: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 10: Office Skills and Administration</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Ecommerce Management, Branding & Marketing</li> <li>Course 19: Professional Crisis Management Certificate</li> <li>Course 20: Marketing Strategies for Business</li> <li>Course 21: Conflict Resolution</li> <li>Course 22: Conversation Virtually with Anyone</li> <li>Course 23: Line Management</li> <li>Course 24: Workplace Productivity Training</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Customer Service Representative Diploma</strong> course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Customer Service Representative Diploma</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. 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The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> course provides complete 360-degree training on Customer Service Representative Diploma. You’ll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Customer Service Representative Diploma Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Diploma in Customer Service & Handling Complaints</li> <li>Course 02: Customer Service Manager Training and Front Desk Certification</li> <li>Course 03: Customer Relationship Management</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Phone-Based Customer Service</li> <li>Course 08: Service Helpdesk & Technical Support Course</li> <li>Course 09: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 10: Office Skills and Administration</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Ecommerce Management, Branding & Marketing</li> <li>Course 19: Professional Crisis Management Certificate</li> <li>Course 20: Marketing Strategies for Business</li> <li>Course 21: Conflict Resolution</li> <li>Course 22: Conversation Virtually with Anyone</li> <li>Course 23: Line Management</li> <li>Course 24: Workplace Productivity Training</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Customer Service Representative Diploma</strong> course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Customer Service Representative Diploma</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Customer Service Representative Diploma</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Customer Service Representative Diploma lessons</li> <li>One to one assistance from Customer Service Representative Diploma professionals if you need it</li> <li>Innovative exams to test your knowledge after the Customer Service Representative Diploma Course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day</li> <li>Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Specialist,Client Service Associate,Sales Support Representative,Account Executive,Technical Support Specialist,Quality Assurance Specialist,Contact Center Representative,Customer Success Manager', 'eligibility' => 'To participate in this Customer Service Representative Diploma course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Customer Service Representative Diploma</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'customer service representative course,customer service representative training,customer service representative certification,customer service representative course online,customer service specialist certification', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43509444', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><strong><u> ABOUT US: </u></strong><p></p><p> Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. </p><p> Moreover, please visit the detailed Company profile @ </p><p> </p><p><strong><em> Please find below Job Description & Interview details for your reference. </em></strong></p><p></p><p><strong><u> POSITION SUMMARY </u></strong></p><p> </p><p> The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based environment. 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Customer Support Specialist at Prometric. Please apply or share https://jobs.laimoon.com/jobs/externalview/43509444' $emailText = 'Hiring now! Customer Support Specialist at Prometric. 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Hiring company
Prometric
-
AED 89
AED 1,763Duration: Upto 2 Hours -
AED 999
AED 1,998Duration: Upto 125 Hours
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