Sales Support Professional
Full time
at Nouryon
in
Online
Posted on May 8, 2024
Job details
About the job (Job Responsibilities) Sales Support Tasks:
- Onboard customers to MyNouryon facilitating electronic orders, self-service document retrieval
- Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
- Run First Order Checks and reach out to customer to go through questionnaire
- Authorized requestor for pricing, SAP contract and master data requests
- Coordinate price changes with Account Manager & submit price changes to Sales Admin
- Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
- Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
- Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
- Contact customer directly when first dunning attempt by Credit Control is unsuccessful
- Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
- Settle rebates based on the rebate agreement provided by the sales team
- Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer
- Handle back office contract administration including archiving of documents related to the sales process
- Act as business line focal point across functions on customer related issues regarding the post-order process
- Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
- Pro-actively monitor order pattern behaviour
- (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
- Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins
- Trigger customers to return fleet equipment when needed & coordinate fleet return equipment moves (BL specific)
- Support complaints and sampling process
- Customer Focussed
- Service Driven
- Self- confident
- Prioritization skills and follow up
- Pro-active
- Self-starting
- Accuracy
- Strong communicator
- Deliver outstanding results
- Following through on commitments
- Relationship builder
- Able to multitask and prioritize
- Good problem solver
- Graduate with 5 years experience in a similar role in the Chemical Industry
- Familiarity with CRM systems and SAP required
- Experience in supporting remote teams
- Inside Sales experience desirable
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