Travel Specialist - Groups & Group Series
Job details
A global travel management business with an African soul, committed to our people, customers and suppliers by providing exceptional quality, service and value in a sustainable manner.Description
To design, quote for, and book journeys to southern Africa for travellers via overseas agents.
Responsibilities
Assess client needs in terms of special interests, special needs, and affordability/budget
Quoting of all services requested by clients within the required turnaround time
Reservations of all services requested by clients
Acknowledge receipt of written requests received from agents
Respond to written requests and provide written confirmations
Opening of client files according to TDM standards
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Documentation Management of all Reservations:
Itinerary planning and layout
Compile travel packs for clients
Vouchers
Rooming lists
Filing
Ensure that clients invoiced for all services and invoices provided to clients timeously
Manage payments and Account queries
Book tour guides services as required
Ensure that the best rates are always negotiated and secured with the preferred supplier
Qualifications and Expertise
Matric / Grade 12
Travel & Tourism qualification would be preferable
5 Years work experience dealing with groups & group series within the tourism industry
Competency
Understanding complex and detailed costing and itineraries for groups
Tourplan knowledge and execution would be preferable
Ability to negotiate with suppliers for availability and rates
Excellent South African and Regional geographic knowledge
Strong product knowledge
Strong logistical knowledge
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