Manager: Configuration Management

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

Business Unit, Department, Reporting

Division Operate Department Service Management - Service Excellence and Quality Report to Senior Manager: Quality and Configuration Span of control 5 - 10 

Core Description

As a Manager of Configuration Management, your role encompasses overseeing and implementing the processes and tools necessary to manage and control changes to IT systems, software, and hardware configurations within an organization. The successful person will further ensure all team members are on track with Configuration tasks and client deliverables, regarding Configuration Management deliverables and e nsure all Configuration Management procedures and processes are documented and in central storage, also for client specific procedures.  

Key Deliverables / Primary Functions

• Control Configuration Management policies, processes, procedures, and standards.
• Ensure development and maintaining the Configuration Management process in alignment with BCX’s standards.
• Manage and review the efficiency and effectiveness of the Configuration Management process to ensure the alignment to BCX’s standards.
• Produce management information in alignment with BCX’s policies and procedures.
• Provide effective reporting for the ITIL discipline (Configuration Management) in BCX and clients to maintain and improve the processes implemented.
• Create and manage the Configuration Management plan, principles and processes and their implementation, which includes CI registration procedures, access controls and privileges.
• Ensure that the correct roles and responsibilities of relevant parties are defined in the Configuration Management plans and procedures.
• Propose and agree with, Configuration Items (CI’s) to be uniquely identified with naming conventions.
• Ensure that all staff comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases, and templates.  

Core Functional Skills & Knowledge

• People skills
• ITIL Fundamentals
• Statistical Techniques
• Reporting
• Business Writing
• Time & Priority Management
• Data manipulation skills
• Broad technical exposure & knowledge of Enterprise IT across SAP
• Linux and Wintel systems (virtualized server environments and complex, leveraged networks)
• Excellent Technical Understanding of Service Components and Technology Utilised
• Facilitation Skills
• Microsoft Office Product Suite
• Strong Understanding of The Service Support Environment

Core Behavioural Competencies

1. Job Match 2. Developing and implementing account plan or strategy 3. Meeting customer expectations 4. People / Team Leadership 5. Decision Making 6. Communication and Impact

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

5 years’ experience OR Grade 12 & 7 years’ experience

Certifications

ITIL 4 Foundation preferred Optional ITIL V3 Practitioner: Service Transition ITIL Expert an Advantage

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Internal stakeholders

Special Requirements/ Employment Condition

Workplace/Physical Requirements

Hybrid Remote Worker BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.