IT Support & IT Systems Support Technician | PKF Cape Town
Full time
at PKF Cape Town (Bellville and Stellenbosch)
in
Online
Posted on May 8, 2024
Job details
PKF Cape Town is currently looking for an IT Support & IT Systems Support technician to join their growing team! Requirements:
- MCSE qualification.
- Any data governance experience is a good addition.
- 3 Years Minimum work experience at a reputable Managed services provider, Firm, or Company in the field of IT support or IT systems engineer
- Solid Microsoft domain environment experience,
- Solid Microsoft 365 experience,
- Excellent interpersonal skills,
- Excellent troubleshooting skills,
- Basic network understanding
- Review daily backup reports & periodically review backup process
- Conduct "spot check" restores of critical files
- Archive relevant folders & Files
- Review RMM alerts on Server
- Review RMM alerts on workstation
- Monitor Network & internet availability
- Monitor & respond to SAAS alerts
- Monitor VPN connections and respond to Wi-Fi issues.
- Assist with remote connections into our environment to ensure uptime.
- Review security advisories and patch releases from software vendors, operating systems, and third-party applications
- Prioritise patches based on criticality, impact, and relevance to the organization's systems
- Review current Policies with "real world" requirements
- Enforce security policies and access controls for all systems and applications
- Review monitors and logs
- Implement security protocols and access controls to safeguard the network from unauthorised access
- investigate and respond to alerts
- Assist users in managing files, folders, and data backup procedures
- Provide guidance on using cloud storage solutions and network file shares
- Cultivate a culture of secure best practices throughout the firm
- Monitor and ensure BYOD controls are still effective
- Ensure all tickets are updated and closed with proper resolutions
- Act as the primary point of contact for end-users' technical issues and inquiries
- Set up and maintain a help desk system to log and track support tickets
- Provide troubleshooting and technical support for hardware issues, including desktops, laptops, printers, and peripherals
- Assist users with software problems, installations, updates, and configurations
- Assist users with operating system-related issues
- Provide guidance on system updates, patches, and security configurations
- Configure and troubleshoot email accounts for various platforms
- Provide support for communication tools such as Microsoft Teams
- Troubleshoot network connectivity issues for both wired and wireless connections
- Reset passwords and assist users with account lockouts
- Manage user accounts, permissions, and access controls across various systems and applications
- Deploy hardware and software resources, keep inventory updated of resources.
- Ensure collaboration sites and tools are kept healthy and clean, periodically report redundant tools / resources.
- Remote support for users outside the firm (on audits)
- VPN setup and troubleshoot remote access problems for off-site employees
- Develop a patch deployment schedule, ensuring that patches are deployed promptly after testing
- Regularly patch and update server operating systems, as well as server software and applications
- Manage user accounts, licenses, and permissions within Office 365
- Implement/Manage security features like Azure AD Conditional Access and Multi-Factor Authentication
- Monitor email security, spam filters, and malware protection
- Regularly update firmware and security configurations for routers, switches, and access points
- Monitor & investigate firewall and LAN monitor alerts
- Monitor and respond to any consistently low resources
- Prioritize support tasks based on urgency and impact on the users' productivity
- Efficiently manage your time to handle multiple support requests and ongoing projects simultaneously
- Manage virtualization platforms to optimise resource allocation and scalability
- Monitor cloud costs and optimise resource usage to control expenses.
- Identify bottlenecks and performance issues in the IT environment and optimize configurations accordingly
- maintain physical LAN/severs & hardware are
- Implement a robust monitoring system to track server, network, and application performance
- Configure alerts for critical events and proactively address issues before they impact users
- Regularly review monitoring reports to identify trends and potential areas for improvement
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