Desktop Support Engineer (M365/Intune)
Job details
The Titan Wealth Group is a wealth and asset management business bringing high quality execution and administration to the sector through leverage of the Group's resources and technology. We meet universal wealth and asset management needs by supporting our own as well as client IFAs and DFMs with innovative, quality and integrated solutions that drive efficiency into every part of the wealth management cycle.
We are an active acquirer of DFMs and IFA's in the UK, following an aggressive growth trajectory, having trebled in size from the initial acquisition of "GPP" under two years ago. Our strategy sees strong organic growth within the near term coupled with significantly larger acquisitions. We currently manage ten entities attracting taxation, mostly UK-orientated with exposure to Jersey and South Africa.The role
Working as part of the IT infrastructure support team covering SA and UK offices you will act as a cloud support engineer for the Titan group. The role is full-time based in the SA office, as users require in person support 5 days a week. Hybrid may be considered in the future as business needs allow.
Job responsibilities
Offering IT services & support over telephone, email, remote, but mostly face-to-face.
As needed to assist the migration team to onboard new companies into the group M365 tenant (through acquisitions). This includes rebranding, like changing UPNs and central signatures.
Using ManageEngine SD+ for logging, monitoring and managing tickets.
Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third line where appropriate.
Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability and resilience.
Build and maintain corporate PCs/laptops, keeping adequate spares-levels (inventory).
Administration of starters and leavers, getting quotes and placing orders (procurement).
Guide and support users in following group IT standards, policies & procedures.
Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
Contribute to and maintain documentation for processes and procedures.
Adhere to all FCA regulations including consumer duty.
Requirements
2+ years' experience with desktop support using M365/Intune.
Excellent English communication skills, comfortable in high engagement environment.
Patient with users and ability to build good rapport.
Great customer service skills.
A+ PC technician / N+, MD100, MD101 certifications are advantageous.
Some understanding of networking, routers, firewalls. E.g. able to replace router/AP.
Proactive and ability to work with minimal direction.
Self-motivated, well organised, skilled in prioritisation and working to SLAs.
Excellent methodology in fault-finding.
Strong working knowledge of MS Windows 10/11 Enterprise, M365 Administration.
Endpoint manager, Teams Telephony and Sharepoint.
Good working knowledge of Active Directory and Identity Management in Azure.
Understanding of cyber security frameworks like NIST/CIS advantageous.
Good understanding of Windows Server / roles and features would be beneficial.
Solid working knowledge of mobile device platforms; iOS, Android and MS Surface tablets.
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