Partner Account Manager (Fluent in Thai) (Position located in Singapore)
Full time
at KnowBe4, Inc.
in
Online
Posted on May 8, 2024
Job details
Partner Account Manager (Fluent in Thai) (Position located in Singapore)
Apply NowPartner Account Manager (Fluent in Thai) (Position located in Singapore)
at KnowBe4 Singapore, Singapore About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. As a Partner Account Manager, your focus is on developing the partnership with key reseller partners to develop, enable, and grow these accounts. You are responsible for building the relationships with these partners that will result in increased deal registrations and Net New customers. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more. You'll enable them to be more successful in selling KnowBe4 products. You'll work with partner leadership to gain executive buy-in and leverage KnowBe4 leadership to continue to build it. You'll collaborate with your partner to build joint business plans with agreed upon metrics and drive customer acquisition through demand gen. Responsibilities:- Build and maintain strong relationships with key partners reselling KnowBe4 products
- Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps
- Develop a comprehensive understanding of your partners business and operations
- Conduct initial onboarding with assigned partners
- Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets
- Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools
- Communicate the value of reselling KnowBe4 to increase partner investment
- Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment
- Maintain clear and consistent communication with various teams at partner organizations
- Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns
- Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI
- Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
- Monitor partner performance and track key performance indicators (KPIs)
- Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
- Maintain accurate and thorough records in Salesforce.com
- Ensure partner compliance with partner agreements
- Drive adoption of company programs among assigned partners
- Set clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership
- High school diploma or GED required
- Bachelor’s Degree in a relevant field a plus
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum 3 years of sales experience (exceeding quota on a consistent basis), Channel Sales required
- Experience with Salesforce preferred
- Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
- Strong understanding of partner ecosystems and channel sales
- Excellent verbal and written communications
- Fluent in Thai
- English as a proficient language
- Excellent time management and organization skills
- Strong collaborative and teamwork skills
- Strong analytical, strategic mindset, and negotiation skills
- Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners
- Passionate about business and willing to go the extra mile
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