Business Support, Concierge
Full time
at Jones Lang Lasalle Incorporated
in
Online
Posted on May 8, 2024
Job details
Business Support, Concierge page is loaded
Business Support, Concierge
Apply remote type On-site locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id REQ349537 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Work Dynamics - Integrated Facilities Management Accountabilities Operations- Assist with VIP’s arrival
- Manage the concierge counter and all enquires
- Manage calls
- Log all feedback and follow through until case is satisfactorily resolved
- Handle complaints and deploy facilities team support
- Use the Visitor Management System to pre-register guests / visitors
- Book and manage meeting rooms (setup, cleanliness, AV etc.)
- Event coordination
- Generate concierge reports
- Assist and deploy Butler Services
- Assist Helpdesk as and when needed
- Ad hoc tasks that may be assigned as when needed
- Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
- Responsible for Call Log reports
- Responsible for Meeting Room reports
- Responsible for Event Reports
- Ensure escalated issues are reported to manager immediately
- Other reports and activities assigned by the manager
- Ability to work under pressure efficiently
- Proactive and solution oriented, friendly with assertive and personable nature
- Demonstrate initiative and able to work in a team-based environment with plenty of movement
- Experience in using Microsoft Excel and Word
- Decorous and Diplomatic
- Experience in the service industry
- Able to multitask with good time management skills
- Good relationship building skills
- Strong written and oral communication skills
- Fluent speaking and written English are required
- Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
- Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
- Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
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