Senior Business Systems Analyst

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box , Grab , Slack , and more. But what is most exciting is that this is only the beginning. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers

Responsibilities

Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato. We are looking for an exceptional BT Senior Business Analyst to join our growing team. In this role, you will work closely with our Business Systems and Security Teams. You will be a part of the core team that keeps our endpoint infrastructure secure and scalable. We are seeking an endpoint and security-savvy person with experience in managing a diverse technical environment, developing and promoting best practices, monitoring systems, and creating seamless and secure employee experience. In this role, y ou will also be responsible to: Understand and remain up-to-date on Workato’s security measures, policies, and practices as well as industry trends and evolving standards. Provide guidance, policies and recommendations to internal teams on IT Endpoint automations, endpoint security best practices for systems and applications. Administer, set up, configure, and troubleshoot as needed internal business technology applications. Manage and maintain client configuration and security compliance standards Author scripts, tools, and Workato based automations to streamline security, business technology operations. Monitor access to and activity in business systems to proactively detect and prevent security incidents. Evaluate and recommend new internal tools for system management and security. Respond to security incidents involving internal business systems and endpoints Maintain recordkeeping for audit purposes and assist Workato’s annual security audit.

Requirements

Qualifications / Experience / Technical Skills

Bachelor’s degree in CS or a related field. 5+ years of experience working in the IT, Security and Automation space. Experience with administrating, deploying and troubleshooting macOS Monterey and later. 3+ years scripting experience (bash, python) Experience administering, scaling and troubleshooting Cloud based identity providers (IdP), preferably OKTA and Google Suite Experience. Previous experience of automating business and IT processes including on/offboarding, access provisioning/ de and IT Ops using Workato and / or other IT Automation tools. Some familiarity with Cloud, email and SaaS Security tools. Experience administering Atlassian cloud, Jira service desk and confluence. Knowledge of all domains within client platform engineering covering people, process and technology Knowledge of IT Operations best techniques, including strategies, and technologies for monitoring, alerting, automation, and return-to-service strongly preferred. SOC/SIEM/MDR/Security Orchestration and Automation. Good understanding of ITIL concepts Incident/Change/Problem and ticketing tools Familiarity with MacOS system administration especially JAMF, Google Workspace, OKTA Familiarity with data warehousing systems especially Snowflake. Ability to work with L1/L2 IT Support, Security Teams and ability to take data driven decisions to automate and optimize business and IT processes.

Soft Skills / Personal Characteristics

Detail-oriented with superior organizational and time-management skills - balancing multiple projects, deadlines, and requests Ensuring high quality and timely delivery of features Demonstrate a strong sense of IT and security operations ownership Driven with a can-do attitude and determination to succeed Excellent written and verbal communication skills Are you authorized to work in the in the listed country of hire for any employer? * Residency Status in Singapore * How long have you worked in IT, Security, and Automation? * Do you have experience in administrating, deploying and troubleshooting macOS Monterey and later? * Are you familiar with Bash/Python scripting? * How many years of experience do you have in administering, scaling and troubleshooting Cloud-based identity providers? * How long have you worked in MacOS system administration, especially JAMF, Google Workspace, OKTA? * Please summarize your experience in automating business and IT processes using any Automation tools. * Are you familiar with Atlassian Cloud, Jira service desk and confluence? * How many years have you worked on ITIL? * What is your expected compensation? * Demographic and Self-Identification Questions (APJ) Workato fosters an environment where diversity is celebrated and employees feel a sense of community and belonging. Our ability to win together as a team and to better each other is strengthened through our global perspectives, cultures, and identities. Your responses to the following questions are used (in aggregate only) for anonymized reporting related to our diversity and inclusion efforts. Your responses will not be associated with your specific application, will not be shared with the hiring team, and will not i n any way be used in the hiring decision. I identify my gender as: * Female Male Other I don't wish to answer I identify my ethnicity as: (mark all that apply) * East Asian (inclusive of Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese) South Asian (inclusive of Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan) Southeast Asian (inclusive of Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese) Oceania Black / Sub-Saharan African Middle Eastern/North African Central European East European North European South European West European North American Latin American Indigenous Group I prefer to self-describe I don't wish to answer By checking this box, I agree to allow Workato to store and process my data for the purpose of considering my eligibility regarding my current application for employment. * By checking this box, I agree to allow Workato to retain my data for future opportunities for employment for up to 270 days after the conclusion of consideration of my current application for employment. #J-18808-Ljbffr