Senior Facilities Manager
Job details
About Us Tsebo Facilities Solution is looking for a Facilities Manager to provide managerial and supervisory direction and strategic planning regarding service delivery as required in order to maximise customer satisfaction. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
| Duties & Responsibilities | General Objectives • Establishes and maintains a good working relationship with the client. • Management and control the contract budget. • Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ). • Manage TFS staff and ensure outputs are attained. • Manage all aspects of partner interactions with the client and TFS. • Maximize and create new business opportunities within the account. • Manage the relationships with the building owners and contractors to ensure service delivery. • Manage the site budgets to meet financial objectives and provide monthly reports. • Monitor help desk statistics and audit to ensure adherence to Service Level Agreements. • Develop and implement best practices for client services. • Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency. • Ensures continuous improvement and benchmarks services. • Manage and assist in financial month-end submissions to the client. • Assist the client in managing safe work practices that are in line with Occupational Health and Safety Act. • Management of sub-contractors and external service providers. • Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met. • Assist with the management of regular and preventative maintenance plans and pre-approved capital projects • Compilation of technical and management reports as well as data for the client and Operations Executive. • Conduct technical audits. ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards • Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position. Ad Hoc • Any reasonable action requested by management. |
| Skills and Competencies | Excellent communication skills and relationship management skills. • Customer service centric. • Team and project focused. • Strategic planning skills. • Problem solving and analytical skills. • Innovative. • Financial and business acumen. • Strong project and resource management skills. • Conflict handling Very good oral and written skills that facilitate effective and persuasive communications with people at all levels within Tsebo Facilities and with external customers. • Ability to deliver high quality and proactive service to internal and external customers. • Ability to effectively manage processes and projects. • Ability to identify, develop and apply new ideas and practices in areas of responsibility that are consistent with Tsebo Facilities strategies, and which demonstrate a proactive approach to meeting the needs of the account. • Ability to develop good internal and external networks and to gain credibility with management, staff, and external parties. • Ability to provide leadership, counselling, motivation, and constructive performance reviews of staff, securing their respective commitments to the department’s goals. • Ability to handle conflict situations. • Ability to use own initiative and to operate with no management support when required. • Must be an extrovert and be approachable at all levels in the working environment. • Ability to work after hours and willingness to travel. • Ability to work under pressure. |
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