CRM Build Engineer (Remote)

ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like the expertise of a CRM Build Engineer who will create, develop, and keep up CRM solutions using the Odoo Framework. You'll need a Tertiary Qualification and ideally a Programming Certificate in Python. DUTIES:

• Design, develop, implement, and maintain CRM solutions, leveraging the Odoo Framework and other relevant technologies.
• Collaborate with cross-functional teams to gather requirements, analyse business needs, and translate them into technical specifications.
• Build and customize CRM functionalities, ensuring alignment with business objectives and user requirements.
• Develop and optimize database structures, queries, and procedures to support CRM operations.
• Integrate CRM systems with external applications and APIs, such as contact centres and Asterix.
• Ensure data integrity, security, and compliance with regulatory requirements.
• Provide technical support, troubleshooting, and resolution of CRM-related issues.
• Stay updated with emerging CRM technologies and industry best practices to drive continuous improvement.

• 3-4 years of experience in Python programming.
• Proficiency in the Odoo Framework with 3-4 years of hands-on experience.
• Strong command of MS SQL and XML.
• Extensive knowledge of web technologies and JavaScript.
• Experience with Git and version control systems.
• Experience with CRM systems and their implementation (3-4 years).
• Understanding of Odoo Apps and their customization (3-4 years).
• Exposure to contact center solutions.
• Basic understanding of Asterix is desirable (1-2 years).

• Required: Tertiary Qualification
• Bonus: Programming Certification

• Demonstrated ability to work effectively in a dynamic, collaborative environment.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.