IT Desk Engineer, for overseas companies
Job details
This is a MSP and looking for Level 2 and Level 3 remote support engineers to join the team in Cape Town or Johannesburg. You will be supporting our customer base remotely, but from our offices.
You will work with existing teams in each respective remote location to provide infrastructure support to our clients in the US and EU. In addition to your technical experience, you will need discipline to work on various RMM and ITSM systems where you will update tickets and notes. Since all work is done remotely, you will need to be comfortable on the phone and behind a screen while troubleshooting systems.
You will also need to be well spoken to articulate yourself accordingly on this international stage. Working times may vary, but you will need to be willing to work a night shift as well that will end between 00:00 and 02:00.
We are looking for technicians who are fantastic problem solvers, and real technology enthusiasts.
Qualifications Requirements:
Matric or equivalent
A+, N+ or equivalent
Azure certification
Degree in Technology sector
Experience Required:
Windows and MAC Operating
Windows Server and Managing Active Directory
Understanding Group policy, DHCP, DNS and permissions
Office 365 and support for Outlook, Teams, SharePoint
Office 365 advanced – Intune
Azure Administration
Cyber Securty Landscape
Networking and understanding VLAN’s, VPN, IP, routing
Understanding VoIP and PABX
Understanding network devices – printers, Wi-Fi, CCTV
Understanding databases such as SQL
Using RMM / ITSM tools for support and tickets
Please contact us if you feel you have what it takes to support our global customers.
Please note – When you apply for this position we will do various background checks
You will be asked for 2 -3 references
Criminal history will need to be checked.
Employment History will be checked.
Additionally you may be asked to take a Polygraph
Desired Skills:
Windows
Azure
Active Directory
Office 365
Cybersecurity
Desired Work Experience:
5 to 10 years
Renumeration will be from R30,000 to R50,000 depending on experience.
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