Front Office Manager - Protea Hotel by Marriott Mowbray
Job details
Job Number 24071864 Job Category Rooms & Guest Services Operations Location Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMAR Administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years working experience.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams -Actively participates as a member of a team to move the team toward the completion of goals.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing -Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen -Understands and utilizes business information to manage everyday operations.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
- Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.
- Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.
- Problem Resolution - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10551', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43508325', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Front Office Manager - Protea Hotel by Marriott Mowbray', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24071864<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p><b> JOB SUMMAR </b></p><p> Administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee satisfaction and maximizes the financial performance of the department. </p><p><b> CANDIDATE PROFILE </b></p><p> Education and Experience </p><ul> <li> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </li></ul><p> OR </p><ul> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years working experience. </li></ul><p><b> Maintaining Guest Services and Front Desk Goals </b></p><ul> <li> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. </li> <li> Develops specific goals and plans to prioritize, organize, and accomplish your work. </li> <li> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. </li> <li> Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. </li></ul><p><b> Supporting Management of Front Desk Team </b></p><ul> <li> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </li> <li> Encourages and building mutual trust, respect, and cooperation among team members. </li> <li> Serving as a role model to demonstrate appropriate behaviors. </li> <li> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </li> <li> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </li> <li> Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. </li></ul><p><b> Ensuring Exceptional Customer Service </b></p><ul> <li> Provides services that are above and beyond for customer satisfaction and retention. </li> <li> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </li> <li> Responds to and handles guest problems and complaints. </li> <li> Sets a positive example for guest relations. </li> <li> Empowers employees to provide excellent customer service. </li> <li> Observes service behaviors of employees and provides feedback to individuals. </li> <li> Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. </li> <li> Ensures employees understand customer service expectations and parameters. </li> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. </li></ul><p><b> Managing Projects and Policies </b></p><ul> <li> Implements the customer recognition/service program, communicating and ensuring the process. </li> <li> Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. </li> <li> Supervises same day selling procedures to maximize room revenue and control property occupancy. </li> <li> Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. </li> <li> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. </li></ul><p><b> Supporting Human Resource Activities </b></p><ul> <li> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </li> <li> Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. </li> <li> Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. </li> <li> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. </li> <li> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. </li> <li> Participates in employee progressive discipline procedures. </li></ul><p><b> Additional Responsibilities </b></p><ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </li> <li> Performs all duties at the Front Desk as necessary. </li> <li> Runs Front Desk shifts whenever necessary. </li> <li> Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. </li></ul><p> MANAGEMENT COMPETENCIES </p><p><b> Leadership </b></p><ul> <li><b> Adaptability </b> - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. </li> <li><b> Communication </b>-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. </li> <li><b> Problem Solving and Decision Making </b> -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. </li> <li><b> Professional Demeanor </b>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. </li></ul><p><b> Managing Execution </b></p><ul> <li><b> Building and Contributing to Teams </b> -Actively participates as a member of a team to move the team toward the completion of goals. </li> <li><b> Driving for Results </b> - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. </li> <li><b> Planning and Organizing </b>-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. </li></ul><p><b> Building Relationships </b></p><ul> <li><b> Coworker Relationships </b> - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. </li> <li><b> Customer Relationships </b>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. </li> <li><b> Global Mindset </b>-Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. </li></ul><p><b> Generating Talent and Organizational Capability </b></p><ul> <li><b> Organizational Capability </b>- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. </li> <li><b> Talent Management </b>- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. </li></ul><p><b> Learning and Applying Professional Expertise </b></p><ul> <li><b> Applied Learning </b>- Seeks and makes the most of learning opportunities to improve performance of self and/or others. </li> <li><b> Business Acumen </b> -Understands and utilizes business information to manage everyday operations. </li> <li><b> Technical Acumen </b> - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. <ul> <li><b> Guest Services </b> - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions. </li> <li><b> Front Desk </b> - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management. </li> <li><b> Problem Resolution </b>- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints. </li> </ul> </li> <li><b> Basic Competencies </b> - Fundamental competencies required for accomplishing basic work activities. <ul> <li><b> Basic Computer Skills </b> - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). </li> <li><b> Mathematical Reasoning </b> - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. </li> <li><b> Oral Comprehension </b> - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. </li> <li><b> Reading Comprehension </b>- Demonstrates understanding of written sentences and paragraphs in work-related documents. </li> <li><b> Writing </b>- Communicates effectively in writing as appropriate for the needs of the audience. </li> </ul></li></ul><p></p> Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing globalteam, and <b> become </b> the best version of you. <br>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '255655', 'company_name' => 'Marriott International, Inc.', 'external_apply_url' => 'https://za.jooble.org/external/4263115824671827764?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_za&extra_ars_request_id=e30866ce3cf2f02fd2d1a13f4a0ad81d', 'external_short_url' => '4263115824671827764', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 03:21:52', 'published' => '2024-05-08 03:21:52', 'closed_time' => null, 'updated' => '2024-05-08 03:21:52', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '255655', 'name' => 'Marriott International, Inc.', 'website' => 'http://www.marriott.com/careers', 'verified' => '0', 'photo' => 'Marriott_International__Inc__e54b92d0-f607-11e9-aa3c-eb2f834c6bd4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Front ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10551', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Front ', 'renderSchema' => 'yes', 'title_for_layout' => 'Front Office Manager - Protea Hotel by Marriott Mowbray jobs in Marriott International, Inc. in Online.', 'page_description' => 'Apply to Front Office Manager - Protea Hotel by Marriott Mowbray jobs in Marriott International, Inc. in Online.Find similar vacancies, jobs and salary information in Online.', 'locationForTitle' => 'Online', 'currentJobCity' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '33112', 'title' => 'Marriott International, Inc.', 'slug' => 'marriott-international,-inc-38', 'description' => 'Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™<br><br>Marriott', 'meta_title' => 'Jobs from Marriott International, Inc.', 'meta_description' => 'Jobs from Marriott International, Inc.', 'meta_keywords' => 'Jobs from Marriott International, Inc.', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '33094', 'company_page_id' => '33112', 'title' => 'Marriott International, Inc.', 'slug' => 'marriott-international,-inc-38', 'summary' => null, 'description' => 'Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™<br><br>Marriott', 'meta_title' => 'Jobs from Marriott International, Inc.', 'meta_description' => 'Jobs from Marriott International, Inc.', 'meta_keywords' => 'Jobs from Marriott International, Inc.', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ), 'location' => 'Online', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/uae/administration-and-secretarial/receptionist', 'title' => 'Receptionist', 'course_category_id' => (int) 777, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/administration-and-secretarial/receptionist' ), 'published' => '2024-05-08 03:21:52', 'daysleft' => (float) 14, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10551', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '140794', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => null, 'title' => 'Office and Reception Management Certification', 'external_link' => '', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 15 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Online Courses Learning', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '50', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '50', 'nondiscounted_base_price' => '100', 'currency' => 'USD', 'discount' => '50% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<p>Office and Reception Management Certification<br /> <br /> It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. <br /> <br /> Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business.<br /> <br /> This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. <br /> <br /> The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career.<br /> <br /> What's Covered in the Course?<br /> <br /> The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. <br /> <br /> The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture.<br /> <br /> Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing.<br /> As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities.<br /> <br /> Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices.<br /> <br /> The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field.<br /> <br /> The team member will learn:<br /> <br /> <ul class="learn-mod"><br /> <li>How to handle staff and understand their performance;</li><br /> <br /> <li>The legal side of various policies and health and safety;</li><br /> <br /> <li>Communication;</li><br /> <br /> <li>How to deal with customers and colleagues;</li><br /> <br /> <li>Financial aspects: petty cash and office supplies;</li><br /> <br /> <li>Office layouts;</li><br /> <br /> <li>The art of delegation;</li><br /> <br /> <li>Social media;</li><br /> <br /> <li>How to handle meetings, including chairing them.</li><br /> </ul><br /> <br /> <br /> <br /> What are the Benefits of the Course?<br /> <br /> There are a number of clear benefits of completing this Office & Reception Management certificate, including:<br /> <br /> <ul class="learn-benefit"><br /> <li>A professional front-line receptionist improves the image of your business;</li><br /> <br /> <li>The ability to study at the employee's pace and in the comfort of their own home;</li><br /> <br /> <li>Easy internet-based access to study material on any device;</li><br /> <br /> <li>Short, sharp, structured organisation of learning materials;</li><br /> <br /> <li>Industry-approved certification.</li><br /> </ul></p>', 'outline' => null, 'who_should_take_this_course' => null, 'eligibility' => 'There are no formal requirements to take up the course, anyone who is interested in the topic and/or would like to gain more knowledge and stand out to make up your career that you are passionate of.', 'about_school' => null, 'keywords' => 'Office and Reception Management ', 'job_matching_keywords' => null, 'instructor_bio' => null, 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '777', 'suggested_course_categories' => null, 'course_type_id' => '2', 'course_provider_id' => '9631', 'trainer_ids' => null, 'created' => '2023-06-19 12:54:31', 'updated' => '2023-06-19 12:54:31', 'sort_order' => null, 'page' => 'JobListing', 'to_emails' => 'info@coursesdistancelearning.com', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '0', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'office-and-reception-management-certification-courses-distance-learning-ltd', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => null, 'accreditation_logos' => 'CPD Certification Service', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => null, 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'None', 'online_method' => null, 'delivery_languages' => 'en', 'career_path' => '', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"72_en_c":350000000,"253661_en_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => null, 'cpa_recommended' => null, 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99673998', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '9631', 'name' => 'Courses Distance Learning Ltd.', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'courses-distance-learning-ltd', 'location' => null, 'customer_name' => 'Mike Richards', 'seeder_id' => '43', 'phone_number' => '+442036974628', 'pri_line_number' => '', 'address_street' => '225 Marsh Wall Innovation Centre London E14 9FW', 'address_building' => 'Innovation Centre', 'address_city' => 'London', 'address_country' => 'United Kingdom', 'addresss' => '225 Marsh Wall Innovation Centre London E14 9FW, Innovation Centre, London, United Kingdom', 'invoice_email' => 'info@coursesdistancelearning.com', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1684391852-54454-OCLLOGO2023_NEW.png', 'logo_size' => '{"width":4444,"height":3333}', 'description' => 'Courses Distance Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.<br /> The learning experience has been designed from the ground up keeping your success in mind.<br /> You can study at your own pace and from the comfort of your own home. A complete access to our learning platform for 365 days', 'website' => 'https://onlinecourseslearning.com', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@coursesdistancelearning.com', 'contact_phone_number' => '+44 2036974628', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'No', 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2019-05-17 14:54:22', 'modified' => '2023-07-20 12:38:21', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2020-12-26 11:58:51', 'profile_completed_time' => '2019-05-17 14:56:15', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '11966779', 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2,3,7,8', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '0', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1684996989_SampleCert.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'verified', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":241871,"r_81":502,"r_66":502,"r_541":502,"r_418":502,"r_427":502,"r_425":502,"r_86":502,"r_253":502,"r_9":502,"r_690":502,"r_422":502,"r_83":502,"r_84":502,"r_403":502,"r_204":502,"r_85":502,"r_180":502,"r_79":502,"r_656":502,"r_420":502,"r_534":502,"r_554":502,"r_125":502,"r_381":502,"r_539":502,"r_419":502,"r_82":502,"r_401":502,"r_599":502,"r_10":502,"r_332":502,"r_808":502,"r_17":502,"r_80":502,"r_15":502,"r_615":502,"r_69":502,"r_174":502,"r_842":502,"r_763":502,"r_492":502,"r_589":502,"r_847":502,"r_268":502,"r_269":502,"r_414":502,"r_512":502,"r_786":502,"r_709":502,"r_142":502,"r_323":502,"r_20":502,"r_523":502,"r_88":502,"r_798":502,"r_527":502,"r_548":502,"r_113":502,"r_322":502,"r_147":502,"r_14":502,"r_267":502,"r_788":502,"r_630":502,"r_12":502,"r_234":502,"r_111":502,"r_190":502,"r_254":502,"r_385":502,"r_319":502,"r_668":502,"r_312":502,"r_382":502,"r_592":502,"r_196":502,"r_439":502,"r_660":502,"r_433":502,"r_256":502,"r_703":502,"r_412":502,"r_770":502,"r_375":502,"r_173":502,"r_526":502,"r_818":502,"r_725":502,"r_844":502,"r_114":502,"r_609":502,"r_545":502,"r_792":502,"r_149":502,"r_870":502,"r_94":502,"r_289":502,"r_112":502,"r_596":502,"r_122":502,"r_373":502,"r_148":502,"r_194":502,"r_805":502,"r_804":502,"r_167":502,"r_393":502,"r_840":502,"r_146":502,"r_27":502,"r_528":502,"r_777":502,"r_607":502,"r_694":502,"r_843":502,"r_187":502,"r_544":502,"r_568":502,"r_686":502,"r_145":502,"r_737":502,"r_563":502,"r_29":502,"r_561":502,"r_455":502,"r_89":502,"r_638":502,"r_126":502,"r_662":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '218177', 'course_id' => '140794', 'title' => 'Office and Reception Management Certification', 'slug' => 'office-and-reception-management-certification-courses-distance-learning-ltd', 'external_link' => null, 'summary' => '<p>Office and Reception Management Certification<br /> <br /> It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. <br /> <br /> Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business.<br /> <br /> This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. <br /> <br /> The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career.<br /> <br /> What's Covered in the Course?<br /> <br /> The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. <br /> <br /> The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture.<br /> <br /> Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing.<br /> As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities.<br /> <br /> Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices.<br /> <br /> The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field.<br /> <br /> The team member will learn:<br /> <br /> <ul class="learn-mod"><br /> <li>How to handle staff and understand their performance;</li><br /> <br /> <li>The legal side of various policies and health and safety;</li><br /> <br /> <li>Communication;</li><br /> <br /> <li>How to deal with customers and colleagues;</li><br /> <br /> <li>Financial aspects: petty cash and office supplies;</li><br /> <br /> <li>Office layouts;</li><br /> <br /> <li>The art of delegation;</li><br /> <br /> <li>Social media;</li><br /> <br /> <li>How to handle meetings, including chairing them.</li><br /> </ul><br /> <br /> <br /> <br /> What are the Benefits of the Course?<br /> <br /> There are a number of clear benefits of completing this Office & Reception Management certificate, including:<br /> <br /> <ul class="learn-benefit"><br /> <li>A professional front-line receptionist improves the image of your business;</li><br /> <br /> <li>The ability to study at the employee's pace and in the comfort of their own home;</li><br /> <br /> <li>Easy internet-based access to study material on any device;</li><br /> <br /> <li>Short, sharp, structured organisation of learning materials;</li><br /> <br /> <li>Industry-approved certification.</li><br /> </ul></p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => null, 'eligibility' => 'There are no formal requirements to take up the course, anyone who is interested in the topic and/or would like to gain more knowledge and stand out to make up your career that you are passionate of.', 'school' => 'Online Courses Learning', 'keywords' => 'Office and Reception Management ', 'location' => 'Online', 'duration' => 'Upto 15 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '50% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '132702', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Professional Receptionist Diploma Level 3', 'external_link' => 'https://www.libm.co.uk/course/professional-receptionist-diploma-level-3/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 3 Days', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'London Institute of Business & Management ', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '13', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '180', 'currency' => 'GBP', 'discount' => '', 'free_trial_text' => '', 'laimoon_offer' => '0', 'summary' => 'Our Professional Receptionist Diploma Level 3 is perfect if you're looking to work in an office environment and enhance your reception and administrative skills along with understanding all the required knowledge of a professional receptionist.<br> <br> As a professional receptionist, you will be responsible for performing multiple tasks, including interacting with the clients, conducting the visitors to their directions, sorting and handing out mail, answering incoming calls on multi-line telephones, setting appointments, and so on.<br> <br> The course can be studied both part-time & full-time, and you will become accredited in 63 hours and learn efficient office management skills to improve your prospects of gaining a job or promotion in the broad field of office administration.<br> <br> <strong>Key features of the course:</strong> <ul> <li>Lifetime access to the course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognized qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC, or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br> <strong>Who is this course for?</strong><br> <br> There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.<br> <br> <strong>Assessment and Certification</strong><br> <br> The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Professional Receptionist Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £, and both at £<br> <br> <br> <strong>COURSE CURRICULUM</strong> <ul> <li>Receptionist</li> <li>Being an Assistant</li> <li>Answering Telephones</li> <li>Microsoft Word</li> <li>Microsoft Excel</li> <li>Microsoft PowerPoint</li> <li>Mock Exam</li> <li>Final Exam</li> </ul>', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.', 'about_school' => '', 'keywords' => 'Receptionist,receptionist,Professional Receptionist,reception,Reception, Professional Receptionist Diploma Level 3', 'job_matching_keywords' => 'Receptionist ', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '777', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '9144', 'trainer_ids' => '', 'created' => '2021-07-19 11:07:00', 'updated' => '2023-12-08 16:22:33', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@libm.co.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'part-time-professional-receptionist-diploma-level-3-london-institute-of-business-management', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2021-09-07 17:53:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => '', 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Reception Supervisor,Hotel Reception Supervisor,Supervisor, Reception,Reception Team Leader,Professional Telephone Receptionist,Professional Receptionist', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"253357_en_c":350000000,"72_en_c":350000000,"253358_ar_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => '', 'bundle_id' => null, 'randomizer' => '99969815', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '9144', 'name' => 'London Institute of Business & Management ', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'london-institute-of-business-management', 'location' => null, 'customer_name' => 'Cameron Delport', 'seeder_id' => '43', 'phone_number' => '020 3934 9675', 'pri_line_number' => '', 'address_street' => null, 'address_building' => null, 'address_city' => null, 'address_country' => null, 'addresss' => '3 Lower Thames Street, London, EC4R 6HE', 'invoice_email' => 'info@libm.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1544017953-LIBM.jpg', 'logo_size' => '{"width":232,"height":232}', 'description' => 'London Institute of Business and Management provide comprehensive courses related to Microsoft Office ,business and other. Microsoft Office is the most popular program that is used by most of the administrative positions around the world. It is the combination of several applications like Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. Each has their specific functionality. Unlike other institutions, London Institute of Business and Management provide Microsoft Office Management courses with a special focus on the use of Microsoft Office programs in the business world.<br /> <br /> Finally, London Institute of Business and Management include courses related to administrative positions like Personal Assistant, Secretary and virtual assistant course. These courses will help you to gain knowledge and skills required to deal with day-to-day responsibilities that may be encountered when you are in these post.<br /> <br /> In short, we offer comprehensive courses related to Microsoft Office, Business .With the classes, we try to help students to achieve their business and corporate goals. The course also assists people to obtain particular career ambitions. We believe that the right training for the right candidate helps them to gain their objectives and prosperity. ', 'website' => 'https://www.libm.co.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@libm.co.uk', 'contact_phone_number' => '+44 020 3934 9675', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2018-12-05 17:30:34', 'modified' => '2022-08-31 19:00:54', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2021-08-16 10:53:05', 'profile_completed_time' => '2018-12-05 17:52:34', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => null, 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1661957431_LIBM_sampl.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":149107,"r_85":502,"r_386":54,"r_66":502,"r_256":502,"r_80":502,"r_114":502,"r_596":502,"r_81":502,"r_120":502,"r_82":502,"r_401":502,"r_694":502,"r_599":502,"r_84":502,"r_172":502,"r_615":502,"r_10":502,"r_332":502,"r_846":502,"r_703":502,"r_610":502,"r_79":502,"r_383":502,"r_666":502,"r_789":502,"r_89":502,"r_225":502,"r_941":502,"r_944":502,"r_83":502,"r_901":502,"r_29":502,"r_591":502,"r_167":502,"r_512":502,"r_786":502,"r_87":502,"r_202":502,"r_17":502,"r_350":502,"r_709":502,"r_441":502,"r_344":502,"r_347":502,"r_526":502,"r_761":502,"r_419":502,"r_589":502,"r_847":502,"r_69":502,"r_499":502,"r_582":502,"r_581":502,"r_439":502,"r_112":502,"r_111":502,"r_95":502,"r_762":502,"r_128":502,"r_9":502,"r_151":502,"r_432":502,"r_926":502,"r_113":502,"r_328":502,"r_787":502,"r_788":502,"r_763":502,"r_852":502,"r_174":502,"r_777":502,"r_541":502,"r_658":502,"r_690":502,"r_403":502,"r_204":502,"r_959":502,"r_607":502,"r_809":502,"r_804":502,"r_940":502,"r_511":502,"r_531":502,"r_794":502,"r_757":502,"r_929":502,"r_94":502,"r_315":502,"r_848":502,"r_177":502,"r_384":502,"r_805":502,"r_672":502,"r_527":502,"r_528":502,"r_12":502,"r_231":502,"r_918":502,"r_656":502,"r_922":502,"r_229":502,"r_88":502,"r_219":502,"r_216":502,"r_215":502,"r_15":502,"r_207":502,"r_790":502,"r_173":502,"r_375":502,"r_662":502,"r_243":502,"r_707":502,"r_759":502,"r_361":502,"r_404":502,"r_655":502,"r_798":502,"r_614":502,"r_609":502,"r_185":502,"r_373":502,"r_382":502,"r_748":502,"r_592":502,"r_14":502,"r_646":502,"r_955":502,"r_507":502,"r_508":502,"r_583":502,"r_779":502,"r_587":502,"r_126":502,"r_125":502,"r_854":502,"r_910":502,"r_257":502,"r_807":502,"r_345":502,"r_142":502,"r_851":502,"r_214":502,"r_747":502,"r_143":502,"r_818":502,"r_86":502,"r_193":502,"r_749":502,"r_195":502,"r_27":502,"r_881":502,"r_374":54,"r_348":502,"r_351":502,"r_354":502,"r_187":502,"r_60":502,"r_97":502,"r_253":502,"r_931":502,"r_203":502,"r_199":502,"r_90":502,"r_249":502,"r_180":502,"r_181":502,"r_620":502,"r_952":502,"r_198":502,"r_188":502,"r_20":502,"r_164":502,"r_146":502,"r_684":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '206424', 'course_id' => '132702', 'title' => 'Professional Receptionist Diploma Level 3', 'slug' => 'part-time-professional-receptionist-diploma-level-3-london-institute-of-business-management', 'external_link' => 'https://www.libm.co.uk/course/professional-receptionist-diploma-level-3/', 'summary' => 'Our Professional Receptionist Diploma Level 3 is perfect if you're looking to work in an office environment and enhance your reception and administrative skills along with understanding all the required knowledge of a professional receptionist.<br> <br> As a professional receptionist, you will be responsible for performing multiple tasks, including interacting with the clients, conducting the visitors to their directions, sorting and handing out mail, answering incoming calls on multi-line telephones, setting appointments, and so on.<br> <br> The course can be studied both part-time & full-time, and you will become accredited in 63 hours and learn efficient office management skills to improve your prospects of gaining a job or promotion in the broad field of office administration.<br> <br> <strong>Key features of the course:</strong> <ul> <li>Lifetime access to the course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognized qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC, or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br> <strong>Who is this course for?</strong><br> <br> There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.<br> <br> <strong>Assessment and Certification</strong><br> <br> The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Professional Receptionist Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £, and both at £<br> <br> <br> <strong>COURSE CURRICULUM</strong> <ul> <li>Receptionist</li> <li>Being an Assistant</li> <li>Answering Telephones</li> <li>Microsoft Word</li> <li>Microsoft Excel</li> <li>Microsoft PowerPoint</li> <li>Mock Exam</li> <li>Final Exam</li> </ul>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Reception Supervisor,Hotel Reception Supervisor,Supervisor, Reception,Reception Team Leader,Professional Telephone Receptionist,Professional Receptionist', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.', 'school' => 'London Institute of Business & Management ', 'keywords' => 'Receptionist,receptionist,Professional Receptionist,reception,Reception, Professional Receptionist Diploma Level 3', 'location' => 'Online', 'duration' => 'Upto 3 Days', 'timing' => '', 'cost' => null, 'discount' => '', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Receptionist ', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43508325', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Front Office Manager - Protea Hotel by Marriott Mowbray', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24071864<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p><b> JOB SUMMAR </b></p><p> Administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee satisfaction and maximizes the financial performance of the department. </p><p><b> CANDIDATE PROFILE </b></p><p> Education and Experience </p><ul> <li> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </li></ul><p> OR </p><ul> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years working experience. </li></ul><p><b> Maintaining Guest Services and Front Desk Goals </b></p><ul> <li> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. </li> <li> Develops specific goals and plans to prioritize, organize, and accomplish your work. </li> <li> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. </li> <li> Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. </li></ul><p><b> Supporting Management of Front Desk Team </b></p><ul> <li> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </li> <li> Encourages and building mutual trust, respect, and cooperation among team members. </li> <li> Serving as a role model to demonstrate appropriate behaviors. </li> <li> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </li> <li> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </li> <li> Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. </li></ul><p><b> Ensuring Exceptional Customer Service </b></p><ul> <li> Provides services that are above and beyond for customer satisfaction and retention. </li> <li> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </li> <li> Responds to and handles guest problems and complaints. </li> <li> Sets a positive example for guest relations. </li> <li> Empowers employees to provide excellent customer service. </li> <li> Observes service behaviors of employees and provides feedback to individuals. </li> <li> Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. </li> <li> Ensures employees understand customer service expectations and parameters. </li> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. </li></ul><p><b> Managing Projects and Policies </b></p><ul> <li> Implements the customer recognition/service program, communicating and ensuring the process. </li> <li> Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. </li> <li> Supervises same day selling procedures to maximize room revenue and control property occupancy. </li> <li> Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. </li> <li> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. </li></ul><p><b> Supporting Human Resource Activities </b></p><ul> <li> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </li> <li> Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. </li> <li> Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. </li> <li> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. </li> <li> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. </li> <li> Participates in employee progressive discipline procedures. </li></ul><p><b> Additional Responsibilities </b></p><ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </li> <li> Performs all duties at the Front Desk as necessary. </li> <li> Runs Front Desk shifts whenever necessary. </li> <li> Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. </li></ul><p> MANAGEMENT COMPETENCIES </p><p><b> Leadership </b></p><ul> <li><b> Adaptability </b> - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. </li> <li><b> Communication </b>-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. </li> <li><b> Problem Solving and Decision Making </b> -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. </li> <li><b> Professional Demeanor </b>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. </li></ul><p><b> Managing Execution </b></p><ul> <li><b> Building and Contributing to Teams </b> -Actively participates as a member of a team to move the team toward the completion of goals. </li> <li><b> Driving for Results </b> - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. </li> <li><b> Planning and Organizing </b>-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. </li></ul><p><b> Building Relationships </b></p><ul> <li><b> Coworker Relationships </b> - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. </li> <li><b> Customer Relationships </b>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. </li> <li><b> Global Mindset </b>-Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. </li></ul><p><b> Generating Talent and Organizational Capability </b></p><ul> <li><b> Organizational Capability </b>- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. </li> <li><b> Talent Management </b>- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. </li></ul><p><b> Learning and Applying Professional Expertise </b></p><ul> <li><b> Applied Learning </b>- Seeks and makes the most of learning opportunities to improve performance of self and/or others. </li> <li><b> Business Acumen </b> -Understands and utilizes business information to manage everyday operations. </li> <li><b> Technical Acumen </b> - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. <ul> <li><b> Guest Services </b> - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions. </li> <li><b> Front Desk </b> - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management. </li> <li><b> Problem Resolution </b>- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints. </li> </ul> </li> <li><b> Basic Competencies </b> - Fundamental competencies required for accomplishing basic work activities. <ul> <li><b> Basic Computer Skills </b> - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). </li> <li><b> Mathematical Reasoning </b> - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. </li> <li><b> Oral Comprehension </b> - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. </li> <li><b> Reading Comprehension </b>- Demonstrates understanding of written sentences and paragraphs in work-related documents. </li> <li><b> Writing </b>- Communicates effectively in writing as appropriate for the needs of the audience. </li> </ul></li></ul><p></p> Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing globalteam, and <b> become </b> the best version of you. <br>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '255655', 'company_name' => 'Marriott International, Inc.', 'external_apply_url' => 'https://za.jooble.org/external/4263115824671827764?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_za&extra_ars_request_id=e30866ce3cf2f02fd2d1a13f4a0ad81d', 'external_short_url' => '4263115824671827764', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 03:21:52', 'published' => '2024-05-08 03:21:52', 'closed_time' => null, 'updated' => '2024-05-08 03:21:52', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'Company' => array( 'id' => '255655', 'name' => 'Marriott International, Inc.', 'website' => 'http://www.marriott.com/careers', 'verified' => '0', 'photo' => 'Marriott_International__Inc__e54b92d0-f607-11e9-aa3c-eb2f834c6bd4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Front ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10551', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Front ' $renderSchema = 'yes' $title_for_layout = 'Front Office Manager - Protea Hotel by Marriott Mowbray jobs in Marriott International, Inc. in Online.' $page_description = 'Apply to Front Office Manager - Protea Hotel by Marriott Mowbray jobs in Marriott International, Inc. in Online.Find similar vacancies, jobs and salary information in Online.' $locationForTitle = 'Online' $currentJobCity = array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '33112', 'title' => 'Marriott International, Inc.', 'slug' => 'marriott-international,-inc-38', 'description' => 'Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™<br><br>Marriott', 'meta_title' => 'Jobs from Marriott International, Inc.', 'meta_description' => 'Jobs from Marriott International, Inc.', 'meta_keywords' => 'Jobs from Marriott International, Inc.', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '33094', 'company_page_id' => '33112', 'title' => 'Marriott International, Inc.', 'slug' => 'marriott-international,-inc-38', 'summary' => null, 'description' => 'Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™<br><br>Marriott', 'meta_title' => 'Jobs from Marriott International, Inc.', 'meta_description' => 'Jobs from Marriott International, Inc.', 'meta_keywords' => 'Jobs from Marriott International, Inc.', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Online' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/administration-and-secretarial/receptionist', 'title' => 'Receptionist', 'course_category_id' => (int) 777, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/administration-and-secretarial/receptionist' ) $published = '2024-05-08 03:21:52' $daysleft = (float) 14 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/uae/Front ' $csaKeywords = array( (int) 0 => 'Front Office Manager - Protea Hotel by Marriott Mowbray' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'online' $jobLocName = 'Online' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43508325' $companyName = ' at Marriott International, Inc.' $twitterText = 'Hiring now! Front Office Manager - Protea Hotel by Marriott Mowbray at Marriott International, Inc.. Please apply or share https://jobs.laimoon.com/jobs/externalview/43508325' $emailText = 'Hiring now! Front Office Manager - Protea Hotel by Marriott Mowbray at Marriott International, Inc.. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43508325' $sCompanyName = false $csaSearchKey = 'Front Office Manager - Protea Hotel by Marriott Mowbray' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Marriott International, Inc.'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Marriott International, Inc.
-
Office and Reception Management Certification Courses Distance Learning Ltd.AED 184
AED 367Duration: Upto 15 Hours -
Professional Receptionist Diploma Level 3 London Institute of Business & ManagementAED 61
AED 661Duration: Upto 3 Days
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://za.jooble.org/external/4263115824671827764?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_za&extra_ars_request_id=e30866ce3cf2f02fd2d1a13f4a0ad81d