Customer Service Executive (Business Operations Executive)
Job details
Are you a proactive and detail-oriented professional looking to make a significant impact on business operations? This is a full-time hybrid role located in Singapore with some flexibility for remote work. As a Business Operations Executive in First Wave Technology, your day-to-day tasks will involve overseeing all the company’s ongoing operations. You will be responsible for identifying opportunities to improve business processes. Join our team as a Business Operations Executive, where you will play a crucial role in ensuring seamless operations and delivering exceptional client experiences. Your responsibilities will include: Key Responsibilities:
- Open user accounts for clients and responds to customer queries,
- Consolidate documents required from clients,
- After-sales service and client relationship maintenance,
- Prepare detailed monthly billing reports for various clients, helping them understand their services and charges,
- Stay updated with the latest industry trends and best practices by learning from different cloud providers,
- Verify invoices from various suppliers to guarantee accurate data for the Finance department, supporting the company's financial processes,
- Dealing with Cloud partners: Microsoft Azure, Google, Ali, Tencent and Huawei for operation finance and partners matters
- Other ad-hoc responsibilities to support business operation.
- Bachelor’s degree in business administration, finance, or a relevant field
- Fresh graduates are welcome
- Demonstrated expertise in business process optimization, project management, and compliance
- Strong analytical, organizational, and problem-solving skills
- Able to work independently and collaboratively, and to manage multiple projects simultaneously
- Excellent communication, interpersonal, and management skills
- Familiarity with the latest industry trends and best practices in business operations
- Fluency in English and Mandarin is a plus for mandarin speaking counterparts
- Willing to work on alternate shifts with allowance
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