Operations Coordinator - IT Infrastructure | Johannesburg | Remote

If you are a highly motivated individual with a  technical  background  who  enjoys customer service, we encourage you to apply for this exciting opportunity. Join a diverse team and help them deliver exceptional technical support services to their valued clients while developing your skills and  expertise in a fast-paced and dynamic environment. What’s in it for you -

• Salary: R6 500 – R 8000 per month depending on experience
• 40 days paid holiday annually 
• Full remote working (8:30am – 17:00pm UK time)

• T echnical support/helpdesk  experience
• K nowledge of software applications, networks, and troubleshooting techniques ( advantageous ) 
• Excellent customer service skills with the ability to handle difficult and complex situations
• Outstanding communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• Highly organized with strong attention to detail
• Strong  adm inistration skills

• T o act as the first point of contact for clients seeking technical  assistance via phone,  email or remote software
• Wher e  possible r esolve issues according to the ticketing systems (Freshdesk)
• Analyse tickets and assign to the correct person /department
• Assist with purchasing of tech equipment and chasing  up on  orders

• You will  utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.
• Be responsible for maintaining accurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.
• In addition, you will work closely with other departments to escalate and resolve issues while keeping clients and/or colleagues  informed of progress and updates.